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February 2024 by Ozzy Jones
Hey went there to reactivate my account. Took forever but the woman was super nice and had a great talk with her as the issue was being fixed. Unfortunately didn’t catch her name but she was sitting in the front wearing glasses with these pretty black and white nails on. She was a huge help and again super patient.
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January 2024 by GS Maintenance Janitorial Services LLC Great SVCS
Great place to buy cellphone or any device, Rob S. Best seles person, he is amazing giving his best to vetizon customer..Great Job Rob!
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December 2023 by GiGi
Keep in mind this is NOT A VERIZON STORE. It’s a third party retailer.These people are so idiotic and incompetent. They put 2 added phones on my plan with 2 random phone numbers? I’m trying to get the mess fixed through the actual Verizon store.These people have not a clue what they are talking about and are strictly SALESMEN. Buyer beware, go to the one at the festival location!
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November 2023 by Jeremy Chapman
I was sold a Mifi device two years ago and it sounded like a good option for rural internet. Do not be fooled, functionally is horrible constantly disconnecting from the internet and my devices. Oh and Verizon is of no help and the impression I get is that they couldn’t care less about me as a customer.
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October 2023 by Brad Moatz
Mike did an excellent job. He made the transition to a new carrier seamless and efficient. He spent a great deal of time with me, answering all my questions. Thanks so much!!
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September 2023 by Amanda Tran
Excellent service from Gabriel! He was patient and assisted my father and I with our upgrade and made it a seamless and enjoyable experience.
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September 2023 by clifton heil
Got a new phone and tablet,service was very good. No waiting. The process was very prompt.
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August 2023 by Patrice Ricciardi
Chris was extremely helpful providing us with two new phones. Very painless!! Great service!!
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May 2023 by Jeffrey w
How dare you try to scam my mother, telling her to pay $200 instead of making a call to assurance to file a claim . I am filling a claim with Verizon head office about you. Your store is an authorized retailer, not a full company store . People should only go to a TRUE VERIZON STORE. These sub name rented stores only look out for their bottom line, not the customer.
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April 2023 by Doug & Nina Forrester
I went in this store in December to get a new phone. Gabriel helped me. My husband was with me and is a witness to everything this guy told me. He said i got a FREE tablet with the purchase of my phone. I said "Free? it wont cost me anything?" He said yes nothing. He LIED, it cost me a $35 activation fee and $15 a month. Then he said I could get 2 new iphones for my kids FREE. Another lie. I said I can't afford more then what I'm paying now. He said your bill will be actually $10 less.Yep another lie The next months bill was $364, bill after that was $350, this months bill will be $435.I have been calling him for months about my bill because I told him I couldn't afford any more then the $289 i was originally paying. He kept assuring me I wouldn't pay that. Yep another lie.When I called customer service they said we heard this all the time these guys are based on commission and take peoples money and its your word against theirs and they are the only ones that can change the bill.He assured me I wouldn't be paying the $435. I'm now stuck with this bill. The stores are shady. BEWARE!!
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March 2023 by Valerie Walker
Taylor was so knowledgeable. He shared many little unknowns. He made the process fun. Thank you
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February 2023 by Jessica C.
Nick, the store manager in Forest Hill helped us get upgrades and a new plan! He's super knowledgeable and very helpful! He even called two days later to check in with us! Surgeons Rarely do that anymore! We will go to that store as long as he's there! I thought exceptional Customer service had died! Nick is awesome!
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January 2023 by Ryan Nacrelli
I came in this past week & dealt with Mr. Eric Phillips. He was extremely knowledgeable & friendly. Helped me get a great trade-in for a brand new iPhone while keeping my bill the exact same. Will be coming to see him again in the future!
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January 2023 by terence hill
Alec Elderkin was truly professional and knowledgeable and helping, and not only my fiancé and her entire family, saving thousands…Might Father as well in obtaining a new service plan through Verizon wireless. He also helped us integrate Verizon Fios into the package and schedule the appointment with the technicians. He went above and beyond what I expected of him. I have been a telecom executive for 11 years of which 5 years I spent on Wall Street with Worldcom…so I speak with experience.
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January 2023 by remote desktop
Sales rep took my phone while it was being setup and left a review on here praising himself while my new phone was being setup. Staff only friendly to you if you go along with what they are trying to make you buy. Not a corporate Verizon store I'd recommend going to the nearest corporate store in Bel Air.