The Shell location on Powder Mill Road is a full-service gas station and automotive shop. Customers describe it as a one-stop shop with gas, snacks, an ATM, and a professional mechanic shop. The staff and mechanics are consistently noted as very friendly, kind, professional, and articulate. Many reviewers have used their services for years, citing fair prices and excellent work. The shop performs Maryland state inspections and various repairs. Reviews highlight specific instances of outstanding customer service, such as managers providing detailed information by phone and treating customers with personal recognition. The mechanics are described as top notch, doing work professionally and promptly, often finishing earlier than promised. Customers report that the shop offers fair totals and will not rough you up on the price, with one comparison noting another shop could not beat their price or finished time. The service goes above and beyond, with offers like transportation for customers. The place is also noted as being clean. Overall, reviewers are very happy and would definitely recommend this place.
Please discard some of these negative comments these guys do the best job in town. The mechanics are very professional and their prices are very fair. They also do Md state inspection, and every single employee is very kind and friendly I have been coming to this place for the last 12 years. I definitely would recommend... read full comment
November 2024
Wasim is professional, articulate, and personable! He offered to drop me off at home and pick me up after my service, which goes above and beyond exemplary customer service. Fernando did an excellent job changing my brakes and reassembling my vehicle professionally and promptly.
May 2024
This place is your one stop shop they have everything you need also the staff is very friendly the mechanics are top notch they know what they are doing the place is clean everybody is very professional must visit this place
