Advance Auto Parts at 10802 Ocean Gateway Highway in Berlin is known for its friendly and helpful staff, offering excellent customer service. Customers appreciate the knowledgeable team, including staff members like Penny and Tyler, who go above and beyond to assist with specific needs such as finding rare filters and providing quick, free services like battery testing, oil and battery recycling, and wiper installation. The store offers a wide range of automotive products from leading brands like FRAM, Carquest, and DieHard® batteries. Customers value the convenience of same-day options and free services, especially during busy or rainy days. Many mention long-standing loyalty, citing helpful staff and great prices as reasons for returning. The store also encourages savings through their Speed Perks loyalty program, which provides discounts on store items and gas at Shell stations. Overall, the store is praised for its knowledgeable staff, helpful attitude, and quality products, making it a reliable destination for automotive needs.
I needed a new battery and I called to make sure the one I needed was in stock and that they could install it (the last two places either didn’t have one or couldn’t install). The gentleman on the phone confirmed both things for me and I stopped by not long after. Fifteen minutes later I had a new battery installed... read full comment
February 2026
I have been coming here for years. The place always has what I need. The staff are very knowledgeable and experienced technicians.
June 2025
Shout out to Brandon at the Berlin store!!! He provided superior customer service to get our water pump replaced!!! Well done Brandon!!!
