Advance Auto Parts at 10802 Ocean Gateway Highway in Berlin is known for its friendly and helpful staff, offering excellent customer service. Customers appreciate the knowledgeable team, including staff members like Penny and Tyler, who go above and beyond to assist with specific needs such as finding rare filters and providing quick, free services like battery testing, oil and battery recycling, and wiper installation. The store offers a wide range of automotive products from leading brands like FRAM, Carquest, and DieHard® batteries. Customers value the convenience of same-day options and free services, especially during busy or rainy days. Many mention long-standing loyalty, citing helpful staff and great prices as reasons for returning. The store also encourages savings through their Speed Perks loyalty program, which provides discounts on store items and gas at Shell stations. Overall, the store is praised for its knowledgeable staff, helpful attitude, and quality products, making it a reliable destination for automotive needs.
Awesome .. penny and rob was awesome n very helpful!!!
September 2026
We had a dead battery on our Jeep and Penny was amazing! She got our new battery in and helped make sure that all of our settings came back up, she’s so helpful, funny and has a great attitude! Thank you Penny. You made a dead battery a not so bad experience! Pleasure meeting you!
September 2026
The guy that changed our battery and checked the to make sure it was charging was very nice and professional.
