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November 2023 by Results Chiropractic
We had spoken to several companies regarding removing our gas insert and replacing it with a pellet insert. We did the work for you. Don't bother talking to any other companies. Carla was very informative and the installation by Chris was top notch. We had one small hiccup (no one's fault) where the decking under the pre-existing insert showed signs of weakness. They worked with me until I had a contractor repair it and the install was completed several days later. GREAT JOB!!
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November 2023 by Kevin Peccon
They need to take the supply out of the name it's misleading. Went to get a part for gas fireplace. They don't carry parts. The word supply indicates parts. Or maybe I miss interpreted.
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February 2023 by lori krafft
They are wonderful!! Great service in everyday!! Love my Vermont castings Aspen. They were polite, informative, and professional. I highly recommend!
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December 2022 by Mike Bradley
$800 per hour service call. I purchased a $150.00 remote control from Fireplace Supply in Berlin. Once installed it did not shut off the flow of gas when the off button was pushed. I called hoping someone could help trouble shoot over the phone, the fireplace worked before the installation. No help, had to be a service call. Technician came in, saw the wires in the wall switch box were still connected, pulled them apart, and it worked. He was out of there in less than 15 minutes. Invoiced for $200.00 today. This is awful customer service. When I originally called for a little technical help installing their product, a simple, is the wall switch on or off, would have solved the problem. When I called to express my dissatisfaction with service invoice, the owner reminded me that it would have been the same $200.00 for then to install it. Very nice.
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December 2022 by Tony Fleck
I had Fireplace Supply install a wood burning stove in my new house this past summer and could not have been happier with the whole experience. I explained our desire for a smaller profile stove and thought one from Vermont Casting might be the best choice. Brad suggested the Quadra Fire Discovery I which was not on my radar. We went with the Discovery I and it is perfect for our needs. It heats the house (2k sq ft) nicely and is the fastest starting stove I have ever used in 40 yrs of burning wood. The install by Chris and crew was perfect. I have no hesitation recommending Fireplace Supply.
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November 2022 by Chip K.
Justin was super efficient; cleaned my stove like it was his! Did details I never would have expected, taught me a ton about best operation and maintenance---dove deep into a thermostat issue and was successful--I have an operational thermostat for the first time in 4 years
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August 2022 by Dianne Day
We are so glad we found Fireplace Supply Co. We had a glass pane crack on our 20+ years gas insert. The manufacturer gave us a list of dealers for our Regency. Fireplace Supply worked to get the part, set a time for service and Chris came to our house as scheduled. Chris is definitely skilled to service/repair Gas inserts. Everyone I talked with at the company was polite and helpful. Great customer service and a joy to have polite employees. Highly recommend. Thanks!!
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April 2022 by Carol Garey
My husband, Gerry, and I recently purchased the Escape 35 from your co. In Berlin, Md. Brad Joseph assisted us. We are so grateful for his help, particularly when we asked about “vent free products”. Another company told us it was the only way to go, but Brad explained the health problems on that product. The installation process was flawless and now, with a few spring chilly nights, we are so satisfied with your product. Thanks Brad, will recommend you to all looking for a new or upgrade on their fireplace.
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April 2022 by Jim Laird
Brad and team in the store were very knowledgeable and easy to work with. Great in-store experience and service. The install by Jason & Chris was just as great and I could not be happier! I look forward to our continued relationship and I would highly recommend this team and company.
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April 2022 by Barbara Wiedenheft
Husband David and I are absolutely delighted with our gas fireplace insert. Justin and Jason did a terrific job installing it, and Brad helped us choose the model which would work best in our home. Everybody we have spoken with at the Fireplace Supply Company has been extremely helpful and professional. Thank you so much!
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April 2022 by Michael McKelvey
My Vermont Castings stove is beautiful. The install was excellent. Brad Joseph did a great job selling me on where to put the stove and Chris and Will did an awesome job installing. I loved that they used drop clothes and vacuumed while cutting through the wall. Great job guys!
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February 2022 by David C
Had a problem with my pellet stove Fireplace Supply installed 3 years ago, I can work on my own and I was ruling out the issues and ran into a roadblock. I call and instead of pushing for a service call they put Brad on the phone and he took the time and went over some things to help me out. Thanks to Brad and everyone there. I am up and running.
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February 2022 by Susan Lord
Brad Joseph helped us choose the perfect pellet stove for our home. Purchase and installation was done without any problems. Very professional from start to finish. Very impressed with the service we received and would highly recommend this company.
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December 2021 by Glen Nigrin
The Fireplace Supply Company should be on everyone's first stop shop. Brad was instrumental in answering our questions and making our decision on which pellet stove we wanted. From letting us know what would take place for the installation and how everything would look. The installers were very clean and professional. They went through every aspect of the Pellet Stove with me including how to clean it properly. I would not waste my time going anywhere else.
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December 2021 by Vince Forlenza
Great experience from start to finish. Go see Brad, he‘ll get you exactly what you need! Installers were excellent, took their time and are extremely professional. We couldn’t be happier with our new pellet stove. Highly recommend.
