Fireplace Supply Company Inc. is a highly regarded business known for its excellent customer service and knowledgeable staff. Customers appreciate the company's honesty and willingness to go above and beyond to assist, even when certain services are not offered. For example, staff members provide helpful guidance and often refer clients to trusted contacts for specific needs. The team members are friendly, professional, and eager to answer questions, making customers feel comfortable throughout their experience. Whether purchasing gas logs, pellet stoves, or handling installations, clients report that the staff offers great tips and support. The company’s work is praised as top-notch, with attentive service during both the purchase and installation processes. Even when small issues arise, staff work closely with clients to resolve them efficiently. Overall, Fireplace Supply Company Inc. is recognized for its integrity, professionalism, and dedication to customer satisfaction, leaving customers highly satisfied and willing to recommend their services to others.
Great experience. Explained product and delivered on time. Install looks great!
November 2024
Stopped by the Fireplace Store yesterday to talk about a future project. We met with Magen who answered all our questions. Magen was friendly and helpful. We will be back and we will tell our friends about Magen and the Fireplace Store.
November 2024
Fireplace Supply was excellent to work with. Carla in the office went above and beyond in assisting me to get exactly what I needed regarding gas logs for my fireplace. I am very grateful for their good help and assistance received.
