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March 2024 by maria mercedes angel
I am writting here to report that my daugher and I were racially discriminated by Renata Kunkera the manager yesterday at Banfield Bethesda. They made a medical mistake that changed our dogs and our life and after 7 months she has personally attacked us. We will make a complaint at the consumer complaint office Maryland attorneys office. At the min we expect to be contacted by her superiors.
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March 2024 by Natalia Gómez
I am writing to you to express my deep concern over the recent events that have occurred with Renata Kunkera-Stefanac and Banfield Bethesda. My mother and I have been very upset by the racial discrimination we experienced, yesterday at Bandfield Bethesda by Renata when she mentioned our nationality (where my dog was born) as a reason for our dog having issues. We have endured lack of empathy and support for our dog Rola, who suffered a severe allergic reaction to vaccines given by Banfield in spite of expressing our concerns with providing our dog 4 shots at the same time. She had a severe allergic reaction that could have killed her if we would have dropped her off and left her alone after the shots were provided, and after being assured she was ok. We have been living with fear and anxiety every day since August 31st and have seen no willingness from Banfield to help us. Rola has become aggressive and unrecognizable, and her behavior is causing us a great deal of mental and emotional distress. My dog will never be the same and she has a life expectancy of 14 years. We are seeking compensation from Banfield for their medical mistake and hope that they will do the right thing and take responsibility. At this point the expectation is to be reached out by Renata's superiors as we will not engage with a bigot. She should be suspended or let go.
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March 2024 by Natalia Gomez Angel
I don't know where to start with my dissatisfaction about this place. My puppy minature schnauzer went to banfield on 08/31/23 to get 3 shots needed for day care : Bordatella, DAPP and Influenza. I asked 2 times if it was OK to get three shots at a time and they assured me that if she took a shot of benadryl before the shots all will be OK. So I trusted them, and I dropped her off to get 3 shots at a time. Since then my nightmare started. I went home to drop my dog off before going to the office but a call delayed me, thank God because all of a sudden I watched my dog scream from pain, tongue swollen and she was shocking! I ran back to the vet where she got a shot to help her and she stayed there for hours. When I picked her up she was shaken and since then she became an extremely nervous dog with agresive reaction. She became obsessed about everything and started reacting to me and other family members. She was not my dog anymore. I placed a complaint to banfield why they never said a severe allergic reaction could happen and of course they said they had never seen something like this and offered no solution. I press further and they promised to follow up with the vaccine manufacturers to place a complaint and be compensated. Then the chase for answer started. Called several times where they put me in 10-15 min holds , it's ridiculous and disrespectful. Left messages and finally I received an email from Natalie reassuring they would follow up and she tried to do her best to make me feel better, I believed her. Then they disappeared. I called back on October 29th and the manager Renata hadn't talked to the manufacturers and promised right then once again before I boarded a work flight that she will do it. I explained how I was living with the enemy, how much stress my dogs new condition had brought to my family and that now she needed behavioral training or I would have to take tougher decisions . Also how this was unfair because I trusted them when I went there just for a regular vaccine check up. She never followed up after that call, not an email or a call. Zero empathy or willingness to offer some sort of compensation for everything. In December, during my vacation I called them again and they put me in another disrespectful 10 min hold so I dropped the call and I showed up to their place. When Natalie saw me her face said it all. She new exactly why I was there and she looked not happy to have to confront me. I started telling them how disrespectful is to put a client on hold 10 min over and over , also how terrible of a service they had by not following in up for something so serious. I had been living already a nightmare for 4 months and they didn't care. There were other clients at the front desk and they could here my frustration. Of course, to shut me up Natalie offered to return the cost of the vaccines and the visit. 4 months later!!! And just because I was at their front desk and they didn't want other clients to hear how terrible they treated me. If I wouldn't have gone I would be here waiting. That money return should have come months before to at least show a little care or empathy. 200$ is nothing compared to the 3,500 behavioral training I had to put my dog in because I had no other option. I was expecting them to take responsibility. Banfield it's a national brand when I lived in Philadelphia I took my previous dog there. They could have done much more to compensate for what happened. The leadership of Renata is terrible to say the least. Of course she calls me in January after I sent an email telling them how horrible of a leader they had and terrible customer service, and she left me a voice mail just to check the box, I decided to not call back because I dont trust them so there is nothing they could say to change that at this point. I herd more sorrys from Natalie than I have heard before and Zero action. It became like a filler to hear not meanted sorrys. Stay away from this location. They dont care about your dog or owner needs. They just care ab
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January 2024 by Nutrition International
Prefer driving 20 miles elsewhere. It's the check-in person. To your reply: it's not on me to help manage your business. This Banfield's reviews are negative. They're similar. Solve it yourselves.
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January 2024 by John C
Friendly people
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January 2024 by Maxwell Hane
Pls answer the phone more y’all?
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October 2023 by Ebie Bialek
GO SEE KRISTEN!! I was absolutely losing my mind earlier about my 15 and half year old Chihuahua. This wonderful lady went so many steps above and beyond. We live like 2 or 3 Petsmarts away but will always go back to this location because of their amazing employees. Give Kristen a raise and an honorary Psych degree, because she calmed the situation down in a way that let me BREATHE for thefirst time in days. Love you guys. And Kristen is an MVP!!
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October 2023 by Ashley Smith
DO NOT START A BANFIELD WELLNESS PLAN. They bill you monthly, but you can never get an appointment. I have tried for 2 weeks to call about a prescription for my dog and no one answers, I am sent to voice mail and then get a message that the mailbox is full. What am I paying for?! I am currently on hold to cancel my plan- 32 minutes on hold. Go somewhere else!
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October 2023 by emelia
Make sure to count your pets pills before leaving. Picked up our dogs Apoquel for almost $149. Got home and something felt off when we counted we noticed there were only refilled 48 of the 58 pills paid for. I was able to get this rectified but with the inconvenience of having to cancel an appt I had for myself and driving back to the location
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August 2023 by Ravi K.
We had scheduled an appointment a month ago to have our 13 year old cat get an annual checkup. We show up and nobody is at the desk. The retail station clerks said nobody showed up today. Completely unacceptable. I took off work for this and they did not even have the courtesy to call to let us know. Their phone goes straight to the automated message saying they are closed, despite repeating the hours that they are open on Mondays. Horrible business practice.
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August 2023 by Adelle Yin
The service is really terrible, it seems like the business encourages its staff to do as much volume as possible and bill for as many things as possible. I have used Banfield for my pet on and off since 2013. He has had a wellness plan there and gone regularly for routine dental cleanings and shots. Here are examples of bad service at Banfield. Banfield makes you wait on hold for non emergencies up to 30 minutes and then drops your call, Banfield makes you drop off your pet leave him there all day for an exam and routine shots to be done at the clinics leisure, in 2014 in Colorado Banfield strongly suggested I order more bloodwork and complete a dental extraction ( both of which I did ) and both of which did not solve the problems the sold me on.Most recently when I called Banfield Bethesda to prepare for a upcoming exam and appointment the receptionist ACTUALLY LAUGHED at me when I asked do I need to send my pets medical records ( I know its a dumb question but I was tired from working my job prior to the call, read between the lines the question was more like "what do I need to do to send over the records").
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August 2023 by Maureen Walsh
They lost my appointment. I made an appointment three weeks ago. Then two days ago I called the store to confirm and remind myself of the exact time. They said I had an appointment for my deceased cat at 2pm. I corrected them (which I already did when I made the appointment) and said this was for my current cat. The person on the phone said they would make the correction so that my appointment is for my current cat for today at 2pm. When I arrived today there was no appointment and most likely because they originally had it under a deceased cat's name.So the employees only see that the computer has no appointment and they are acting like it must be my mistake because they're going off of what the computer shows. But I can see from my phone records that I talked to someone at that store on Wednesday. All they have to do is ask that person if they remember the names of the two cats and what they did. Instead they just tried to push blame on me and get me to make another appointment. No way I'm going to retraumatize my cat just to have another computer mix up. Really shameful and poor customer service.
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June 2023 by dan l
I've been a long time Banfield customer, so I was disappointed with my recent experience with the Bethesda location. My dog's first appointment was moved after it was set up two weeks earlier, and I agreed when they called me because stuff happens.The second time, someone called me and asked if I could move my time to early in the morning and I told her I would think about it but couldn't commit because it was an unexpected change that would have conflicted with my schedule. Apparently she moved my time anyway and didn't tell me the reason why she moved it: the clinic was closing early at 2 PM that day. I wasted 2 hours driving to the clinic and back home.Then they scheduled another time for me without even talking to me. I received a call this morning to confirm the appointment and I told the person my experience and my frustration and she told me I should choose another location. I should have just told her I would chose another service provider, which I will consider. Banfield needs to do better.
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May 2023 by Katie Schauf
This office is always mobbed and it’s incredibly hard to get appointments.What’s prompting this review is the fact that my dog has conjunctivitis and they won’t prescribe him drops for me to pick up, even based on the obvious pictures, yet the next appointment they offer for him is 5 days away. He was just there last month. No one there cares to help.I’ve since called multiple Banfields trying to get an appointment sooner and I keep being put on hold and told to call the Bethesda office he has “the relationship” with.This model is based on business profit and not quality care. There are other vets who strike a much better balance between those two.
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May 2023 by Michaela B.
I scheduled an appointment for my cat on a Saturday as I work during business hours. The night before her appointment, I received a call asking to reschedule. I rearranged my Monday to bring her in. We arrived to the receptionist rescheduling more appointments, so I get the idea that this is not an uncommon occurrence. When we signed in, we were asked if we wanted our cat to be given a distemper and rabies vaccine and we told the receptionist that we only wanted a one year rabies vaccine and that we should be contacted by the veterinarian before any other vaccine was given. We left and received a call shortly thereafter saying that the appointment was over and she was given the two vaccines including the three year rabies vaccine we specifically requested not be administered. Furthermore, we were told that multiple of our cat's teeth may need to be pulled and that her teeth were in terrible condition, even though she was evaluated by a dental specialist at a separate clinic only a few months ago. I chose this clinic for the affordable price but it is truly not worth it to me when they ignore the owner's wishes and make scheduling an appointment this much of a hassle.