Family Practice in Bethesda, MD

“I cannot recommend the Kelly Goodman Group highly enough. In an era where healthcare can feel rushed and transactional, this practice is a breath of fresh air. From the moment you walk in, you notice the difference. They even support local artists by featuring and selling their work at the front desk, which immediately gives the office a warm, community-focused feel.

The level of medical care here is truly first-class. What sets them apart is their unwavering advocacy. They went above and beyond to help me appeal with my insurance company to get life-saving medication approved. This is a process that is usually a nightmare, but they handled it with expertise and persistence.

The providers are always available and never rush through an appointment. They have taken the time to explain every detail of my healthcare journey, covering everything from HRT and mental health support to managing chronic conditions and parenting advice. They even walked me through the possible side effects of surgeries I have had in the past.

I particularly love their collaborative approach. On the rare occasion they are uncertain about something, they do not guess. They actually collaborate right in front of me to ensure I am receiving the best, most accurate care possible. It is so reassuring to see that level of transparency and teamwork.

Everyone who works there, from the front desk to the clinical staff, seems genuinely happy to be there and is extremely competent. While there is an admin fee, it is absolutely nothing compared to the personalized service and peace of mind I receive. I would not hesitate to recommend the Kelly Goodman Group to anyone looking for healthcare that is both high-tech and high-touch. I really love this place!

Thank you Rachel, Britney, Sara, Rebecca, and Terese!! Y'all are the best.

Full disclosure: I was not paid to write this. In fact, between the admin fee and the local art I keep eyeing at the front desk, I am definitely the one paying them! I just believe that when you find a team this good, you should shout it from the rooftops.”

“Great staff - friendly, efficient, and helpful. Well-run office that offers bloodwork and shots/vaccinations on-site. Caitlyn Bray, NP is warm, competent, and truly engaged with her patients. I am lucky to have them close by.”

“I came in for help with an upper respiratory infection that was not improving after two weeks. Dr. Jill Captain was very responsive, personable, and on point. All of her recommendations were solid, and I feel much better having been started on an antibiotic.
Unfortunately, follow up with the office was very problematic. Since Dr. Captain only works at this location once a week I don’t even know if they have a process in place to follow up if there is a problem.
Two of my prescriptions required pre-authorization and although my pharmacy reached out twice, no follow up occurred. In addition, I spoke with the office the same day of my appointment while I was waiting for the prescriptions. I explained that two of the prescriptions could not be filled without follow up. They took a message and I didn’t hear anything back. Additionally, one of the two prescriptions that needed approval was no longer manufactured, and the pharmacy could not issue a new comparable prescription without follow up from AllCare.
To summarize: very happy with the doctor and the care. Administrative follow up VERY POOR. It’s a good thing that the antibiotic did enough for me that I didn’t feel the necessity to keep chasing AllCare for the other prescriptions.”

“My family and I have been going to Dr. Faure for close to 25 years. His staff is always very accommodating and Dr. Faure is very personable and very easy to talk to/with. We just love Dr. Faure, Venus and Kathleen.”