Sephora offers a shopping experience where all are welcome and what makes you unique is celebrated, featuring fan-favorite and affordable brands. The overall experience at Sephora is good, with many customers reporting fantastic and great experiences. Service at some locations is described as superb, with associates noted for being patient, knowledgeable, happy to help, kind, and not pushy. Staff help customers select the right products, redeem gift cards, and provide exceptional makeup services, with artists creating looks that are on point. Some employees are highlighted as diamonds and the absolute best. However, there are isolated negative incidents involving a worker, including an unwarranted accusation and inconsistent treatment compared to other customers. For convenience, Sephora provides fast and easy in-store or curbside online order pick-up, with detailed instructions, and offers Same-Day Delivery. Customers can also visit the website for information on exclusive product launches and brand events.
Beyond impressed with the assistance I received today from the manager.
May 2024
Thank you Dion for excellent service with my perfume questions!
April 2024
The Sephora overall is good. There was one worker not saying names. but, she accused my daughter of stealing when I was with her and she wasn't. Then today we went back and told her to go out side and put her drinks away when other people literally had drinks and food in their hands. Not happy.
