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June 2025 by M/ Aemilia Delroba
Unfriendly service ,
rude employees,
bias ,
anti trans ⚧️,
😱😱😱
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June 2025 by Mike Gbenga
Great place to shop
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April 2025 by Reese Udler
quite litterly the worst experience of my life. I came in for a simple color match and it took 3 girls to do it. then when the machine finally started working its gave me a color a fully different race than me if you get what i mean. When trying to find me the right product the were jumping around from brand to brand as if this was their first time in a makeup shop. this was terrible i feel like to be hired there you should at least know how to color match someone and what brands work for what they want. if i wanted to play a guessing game i would have just ordered online. DO NOT SHOP HERE!!!
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April 2025 by JULIE C
I had the pleasure of being assisted by Jade at Sephora, and she was absolutely amazing! She was so knowledgeable, friendly, and attentive, making my shopping experience incredibly enjoyable. Jade took the time to understand exactly what I was looking for and gave fantastic recommendations that worked perfectly for me. Her customer service was top-notch, and I felt truly valued as a customer. 10/10 – thank you so much, Jade, for all your help! You’re a real gem!
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April 2025 by Niosha Razi
Stay away from Joy. She is extremely rude, insensitive and disrespectful. I was told she is a brand representative, however, I still hold Sephora responsible for any employed person who is providing services in their store. I hope she is removed soon as to spare another person from her awful and hurtful attitude. She needs a class to learn empathy and respect as well as customer service. Shame.
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February 2025 by Steven Gordon
Beyond impressed with the assistance I received today from the manager.
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January 2025 by leila nzekele
Associate Gaelle!! is rude and unhelp! Was told something else by another associate at a different location (pentagon city) and when going to confirm if it was true was completely dismissed! Unprofessional!
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July 2024 by Sarah
This place was really gross and unsanitary. I was there last Wednesday and I was looking for a BB cream. My first impression of the store was that it was really chaotic and dirty. All of the tester makeup was destroyed and contaminated and there weren't many cotton pads or swabs. The trash bin was overflowing as well.
I asked one of the ladies working there about finding a BB cream. She said she didn't really know and recommended I go to Ulta. The line was also really long and they seemed chronically understaffed. The environment just seemed hostile to making a purchase so I left.
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June 2024 by Nicki Schrecengost
I came to return a contour stick that I purchased at the end of January. I used it a total of 3 times and it stopped being able to extend . Was told bc it’s out of the 60 day window , nothing could be done . So now I’m left with a completely full ( and new ) contour stick that malfunctioned and I am left with no return, exchange or resolution. Very very poor customer service and zero reason why I shouldn’t be able to get a store credit for a brand new product that isn’t working .
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June 2024 by Daniel Troconis
Great selection of beauty products and perfumes.
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May 2024 by Yeimi Marroquin
Purchased a makeup from a cashier my makeup was not in stock she said to purchase the one she suggested it did not match me I came back she said she worked 3-9 and would be here. I came back to find out she wasn’t working and I wasn’t able to get the makeup I wanted plus they wouldn’t even exchange although I showed proof of purchase through my bank with time stamps
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May 2024 by Carrie Gartland
Thank you Dion for excellent service with my perfume questions!
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April 2024 by Sophie K.
The Sephora overall is good. There was one worker not saying names. but, she accused my daughter of stealing when I was with her and she wasn't. Then today we went back and told her to go out side and put her drinks away when other people literally had drinks and food in their hands. Not happy.
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March 2024 by Teresa
Staff are always attentive and helpful. I love the variety of brands that are available. Well stocked.
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March 2024 by walter white
I usually have a good experience at this location, but I cannot say that for my last trip. Yesterday, I went to Westfield Montgomery Mall with a few of my friends. We were super excited to go to Sephora as it was a long time since we've been there. As soon as we stepped into the store we could already notice that almost all the workers were looking at us. We split into a few groups around the store to avoid getting into people's ways, so me and two of my friends went to one aisle. I noticed a moisturizer on the shelf that I had seen on TikTok, so I went to it and began to pump some out of the tester. I was having difficulty pumping it though as a lot of the product was already gone. Then, I noticed a worker walk up to me and my friends. She said a lot, but to summarize what she said, she basically said that she had saw us pumping all of the products and making a "mess" in the store, and to not pump the moisturizer if I'm not going to use it. She then asked if we were in here for anything specific, and if not, we shouldn't be touching everything and making a huge mess (Keep in mind she said all of this with a nasty attitude.) I was taken aback by what she said and the tone in her voice, so me and my friends just said no and then went to a different aisle. Also, for the whole time me and my friends were in the store, that moisturizer was the ONLY thing that we touched and used. Plus, I was in the middle of pumping the product out and didn't have the chance to apply it on my skin, so I can clearly tell that she was just making assumptions. Although I do understand the epidemic of "Sephora 10 year olds", she had no right to talk to us with that much attitude, especially because we were being peaceful and undisruptive. I wish I had gotten a look at her name tag, but unfortunately I was too shocked to do so. All I know is that she was white on the older side, her hair looked bleached to be a blonde/platinum, and that she was short. I had the interaction on Friday, March 1st, at around 5-6 PM. I hope this worker can be identified and that something can be done about her, because I did not feel welcomed and safe in that store.
