-
October 2024 by Wegene WB
These people are nasty. Please don't ever use them. I would never ever call them because they made me wait 5+ hours on good weather/condition for tire change. Imagine you're in a bad weather condition waiting for 5+ hours? They suck and I hope they go out of business soon.
-
October 2024 by Wendy Chao
GEICO sent them and they lie about how far. Very rude. Never show up. They lie and lie.
-
August 2024 by MICK MITCHELL
The guy helped me tow our car to NTB as I requested through my insurance but the tow truck driver seemed kind of reserved. The good thing is I got my car where it needed to be.
-
July 2024 by Sean Mark
Great service
-
July 2024 by Laura Foran
This place was contracted by my insurance provider to tow my jeep from my house to a mechanic. The tow truck driver called me and asked what was wrong with my jeep, I told him it was a manual transmission and it wasn't going into gear, he asked if it was stuck in gear and I said no, and asked how long before they would arrive and he said he would call me back, but instead he canceled the call, that I learned from a subsequent text from my insurance company. I tried calling him back but he sent me to voicemail and an autogenerated text saying he'd call me back, I texted asking why he cancelled my tow but he didn't respond. I looked up the company on Google and called their main number and the guy said they cancelled because I need a dolly because my car is stuck I gear, and I said no it's not, it's in neutral and won't go into gear, and he said his guy said it was stuck in gear and then the jerk hung up on me! They clearly do not know enough about cars to be providing even a basic service like towing, and they are clearly too ignorant to even tell you they're cancelling your service call; not very ethical or reliable. I called my insurance company and told they about it so maybe they will stop contracting this place because they did nothing but waste time and be rude.
-
June 2024 by Manú Davis
Geico hooked me up with this provider. They were probably too far from me and estimated to arrive 1 hour 40 minutes later. I called them to double check on their distance and that someone was coming to help me. The person who picked up the phone was so rude that it totally threw me off and I ended up canceling the service with them. Not only it was going to take too long but when you have a problem with your car and you are alone on the side of the road waiting for help, you want to hear someone on the other side assuring you there is someone coming to help instead of someone treating you like you are inconveniencing them.
-
May 2024 by L G
Terrible customer service. Do not recommend at all. The guy hung up on me and was very rude. There was a miscommunication and it was not resolved at all. Definitely pick another company to work with.
-
April 2024 by Xiaowei
My battery died on one Sunday morning and they showed up and did the thing, 30 mins after the call
-
April 2024 by Anne Chenoweth
Had to be towed from a parkin
-
March 2024 by Blake Anthony
5 STAR - Jordy - the young gentleman who picked me up and put my truck on the flatbed was fantastic. That was some of the best service I’ve ever had in my life. Give this man a huge raise.!!! Thanks Jordy
-
March 2024 by Kevin Smith
Had a thoroughly positive experience with this company. The gentleman, Jairo, was considerate, professional, & in no time at all unlocked my vehicle. All that to say, i highly recommend Advantage Wrecker and Roadside Assistance!
-
February 2024 by Cecily Bumbray
They had me waiting on the side of the road for 3 hours only to tell me that they couldn’t get a driver to me after all.
-
December 2023 by Alexis D.
I got a flat tire on the way from work in DC to get kid from school near Olney MD. I called my insurance for a tow (or spare tire change) and they routed me to Advantage. I was in a bit of a panic because years ago when my previous car broke down, the tow company we were sent took 3 hours! I called advantage for an ETA, and they could detect the panic in my voice that my kids would be left unattended. They had the repair vehicle to me in 30 min and my kid was safe in the office when I got there ( not too late!)They totally saved the day!
-
December 2023 by Grayson B.
Timely, kind, and professional. Anthony and Antwuan went out of their way to get my nightmare situation resolved. can't recommend enough.
-
October 2023 by Ravi Trivedi
Leo was professional and efficient.
