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“I'd like to commend Stacy Mansell, Assistant Branch Manager at the Bank of Charles Town, Harpers Ferry, WV, for her assistance working with me concerning my financial situation. She was very Professional and Helpful. She expressed a vast knowledge of her job duties; as well of being very kind, polite and understanding. She offered several suggestions concerning my options. I really appreciate her guidance and there's no doubt that she's an Asset to the BCT organization.”
“Staff greeted each person as they entered. The environment felt very welcoming, the staff were clearly comfortable with each other. Although I am not yet a member of the bank the teller was able to answer some basic questions for me and it was a great experience. And I walked in 5 minutes before close on a Saturday.”
9AM - 5PM
7 E Broad Way, Lovettsville
Banks
“I was confused about my most recent escrow statement, so I followed up with an appointment with the loan officer at this branch. I was greeted by all the lovely employees when I walked in, and I was able to see Sharon, the loan officer, right away. She was very patient with me and was able to find out and explain what was happening with my escrow. She also helped me to make a payment to make up for the shortage that was causing my monthly mortgage payment to go up so that I could have it lowered. I can't remember the last time I walked into a physical bank for anything, but it was a wonderful experience, and I greatly appreciate the help.”
“Always greeted with a smile and enthusiasm to provide excellent customer service. The team works well together and serves the customers with solid knowledge and professionalism. I always pull away satisfied and confident that my funds are safe and couldn’t be in a better institution. Well done!”
9AM - 5PM
819 E Main St, Middletown
Banks
“I have banked at this branch for over 20 years and I have never received anything but optimal service. They are beyond professional. They are kind and caring. Theresa has stood by through thick and thin.”
Banks
Banks
Banks
Banks
“It was a pleasure of being assisted by Barbara Lawrence today.she was professional ,kind and patience.She provided great customer service and attention to detail.”