Oakcrest Tower Apartments has received mixed reviews, highlighting both positive and negative experiences. Several residents praise the staff, especially Tanesha and Shawn Flanagan, for their promptness, professionalism, and helpfulness. Tanesha is frequently commended for her respectful attitude, good communication, and effort to ensure residents get the apartments they want, often going above and beyond to assist with lease verification and keeping residents informed. Shawn Flanagan is also appreciated for making the leasing process smooth and her genuine approach. However, residents also report significant issues with the property’s maintenance and living conditions. Some describe experiencing long delays in repairs, with problems such as non-working stoves, leaking windows, and overflowing toilets remaining unaddressed for weeks. Mice infestation and pest issues are common complaints, with residents feeling their concerns are not promptly or adequately handled. There are reports of ongoing problems with mice living in appliances, holes in walls, and windows leaking during rain, creating uncomfortable and unsafe living conditions. One resident described their experience as a nightmare, citing unfulfilled promises for repairs and a lack of follow-up, leading to frustration and disappointment. Overall, while the staff members like Tanesha and Shawn are praised for their customer service, the property’s maintenance and management issues have left some residents feeling dissatisfied. The community shows potential with helpful staff, but urgent improvements are needed to address maintenance delays, pest control, and overall apartment conditions to provide a better living experience.
