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March 2024 by Tom Hall
Place feels a bit like a crypt. I am not sure why this branch remains open. Who is the older white woman in the suit who walks around the office with no apparent purpose? I assume she is the six-figure branch manager. She added no value to my client experience when I was in the branch to do a transaction. All she did was rudely interrupt my conversation with the teller and then wander off. Perhaps it is her job to stamp the validation on the parking ticket? I don't know because I didn't use the parking.
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December 2023 by Clara Bertaut
I visited this location for the first time recently to deposit some checks. The teller who assisted me was polite and processed everything efficiently. No line or wait when I visited (Saturday morning).
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December 2023 by Chris Nicoletti
Very friendly and helpful. I have banking with truist for many years.
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July 2022 by Diane Pringle
This Bank racially profiled me , I brought in a check from my employer instead of calling to verify immediately she started asking me questions in regards to how long I been with the company and what’s my profession , she even went and said she never seen me in the area before - I truly felt embarrassed , I never had someone ask me such invasive questions in progress of verifying my check.
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July 2020 by amy solomon
This is by far the worst customer service I have ever experienced. Absolutely rude! Cold, and didn’t know what they were doing! I am closing my account with this bank!!!! I hate to do black and white thing, but this is a very obvious discrimination! Never again!
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July 2020 by Barbara Adams
why is this bank closed?
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May 2020 by Doug Frechtling
Google says 5418 Wisconsin Avenue branch is open. I made a special trip and found it was CLOSED - 2 ladies sitting in side = NO HELP! Truist is a lousy bank!
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September 2018 by Avelin V.
I love it because across the street is the giant and bowling alley and other shops that when I go shopping then I can go to the bank also. Lately they gave me a good account and gave me discount for that because of my income. Also gave me assure credit card that I have to put money in it and then can use as a credit card that is like a credit card and can do shopping with it. The staff also are nice and good. You go there by the floiw and every one is in line. First come first serve
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June 2018 by Mr. Anderson23
Literally they need better staff in there. I needed a check to be cash out and 3 if the cashiers couldn't do anything or basically didn't wanted to do anything at all their attitude is just horrible like please just hire new ppl
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May 2018 by Bella Cisel
If I could give 0 stars I would ! Horrible customer service ! They don't know how to do their job ! Couldn't cash a check, the lady at the window had an attitude from the moment she opened her mouth. I would never visit this location again and makes me wonder how other suntrusts banks treat their clients ! Mamie Ceesay wouldn't even let me speak to anyone else and refused to further help me. I don't understand how they could've employed someone so incompetent of completing simple tasks. By far the worse customer service I have ever experienced in my life!!!! Please don't bank here or at least avoid this location at all costs ! Absolutely disgusted.
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October 2017 by Ivy Zheng
How I wish I could give zero star, their service was terrible! When I tried to open an checking account, the personal banker said I have to open an savings account together with it, then they start to charge fees from my savings account until it reach zero. What's more, the personal banker moved my money from my checking account to that savings account without my authorization to keep it open, over a few month Suntrust closed the account I didn't want when they charged the fees gradually until it reached zero! I called customer service, the representative said he couldn't do anything, I need to contact the branch, I emailed the personal banker to ask her about it and she never get back, when I finally got time to go to the branch in person and complain this to a manger she said she can't do anything because its been a while. I wanted a bank with professional service and keep my money safe, now I learned my lesson from SunTrust and would stay away from it as far as possible!
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October 2017 by Ivy Z.
The service was terrible, their personal banker said I have to open a savings account if i want a checking account when I said I don't want it, then they start to charge fees to that account until the balance reached zero, they charged more than a hundred dollars over a few month, then the personal banker transferred my money to the savings account I didn't want without authorization to keep it open, finally that account was closed by them when they took all the money from that account. When I called the customer service, they said they couldn't help, when I emailed that personal banker she never get back, when I talk to the manager she said she can't do anything because it's been a while. I would stay as far as I can from this bank!
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October 2017 by BCApparel .co
If I could give 0 stars I would ! Horrible customer service ! They don't know how to do their job ! Couldn't cash a check, the lady at the window had an attitude from the moment she opened her mouth. I would never visit this location again and makes me wonder how other suntrusts banks treat their clients ! Mamie Ceesay wouldn't even let me speak to anyone else and refused to further help me. I don't understand how they could've employed someone so incompetent of completing simple tasks. By far the worse customer service I have ever experienced in my life!!!! Please don't bank here or at least avoid this location at all costs ! Absolutely disgusted. It's sad that I had to visit another Suntrust branch less than 10min away to get the funds . Clearly the first location issue was all Mamie Ceesays doing. The lady at the second branch had no problem assisting me. Wow!
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July 2017 by Christina C.
The service is pretty good here, if maybe a little slow. On Saturday mornings it's very quiet and hardly any wait.
