The New Balance Factory Store offers a pleasant shopping experience with its helpful and friendly staff. Customers appreciate the staff's assistance in finding the right fit and size, as well as their patience in accommodating requests. The store may not have the full range of models and color options on display, but they are willing to order the desired items and deliver them to the customer's home. Overall, the store provides good customer service, making it a preferred destination for New Balance enthusiasts.
The manager, Lex, was outstanding. She helped me understand the nuances of their wide and standard sizing, making it easy to zero in on the right fit. It's hard to find someone who understands their product these days, so I truly appreciate her expertise. Thanks again
March 2026
Great, GREAT Clean Store to Shop at, with Great Prices. Great Professional and Helpful Staff Here as well, Especially Alexis. Thank You, THANK YOU Alexis for Helping Me. GOD BLESS YOU ALEXIS and EVERYONE who works here 🙏....
February 2026
Leila was great! She recommended a supportive shoe for overpronating that I could use for cross training. Perfect fit. Thank you!
