The New Balance Factory Store offers a pleasant shopping experience with its helpful and friendly staff. Customers appreciate the staff's assistance in finding the right fit and size, as well as their patience in accommodating requests. The store may not have the full range of models and color options on display, but they are willing to order the desired items and deliver them to the customer's home. Overall, the store provides good customer service, making it a preferred destination for New Balance enthusiasts.
Went to find a right show for me, and the staff helped me get my sizing (because I'm unfamiliar with US show sizing), and also helped me find the perfect fot for me. The staff was really nice and helpful. They don't have all the models and all fhe colourways, but they ordered the one i wanted and delivered it to my house
August 2025
Madison was great help! Walked in on a Friday morning and just made life easy.
May 2025
Didn't have the 9060s, but the sales guy gave me good recommendations...
