“One of my favorite places to go. Has the best candy section and nutrients isle. The prepared fruits section could be better and the prepared ready cut veggies are ok. But that is becoming a common issue for most stores. Staff are always helpful and friendly. Parking lot is a little tight but ok.”
“Excellent customer service help me with all my needs and very professional, I didn't get the gentleman's name but I will see him again with a follow-up.”
“It's pricey but the produce, selection, staff, and checkout process are all excellent. Harris Teeter for the bulk of our goods (they're the fairest grocery store of them in these parts) and then Whole Foods for some nice to haves.
And it's in what's quite possibly the crown jewel commercial real estate section of Columbia, MD at Lake Kittamaqundi next to Merriweather Post Pavilion and across from the Mall in Columbia.”
“Honestly the store seems really on its last leg. It almost feels depressing to even walk in and try to browse around haha. But the worker was trying his best to work his sales pitch on me toPurchase things. I didn’t see anything I liked but he did convince me to try a Ghost Energy drink and to my surprise I loved it. So thank you for that, now I’m addicted to it haha”
“I love Roots and highly recommend this store for a number of reasons. I have been shopping at Roots since it opened and can bear witness to their consistent commitment to make the shopping experience better for every customer. I live approximately 1 hour away but make the trip a couple of times a month to shop here. Why do I drive so far? Because the customer service, selection and sales are top tier! I will share just some of my experiences shopping at Roots Market.
I am a healthcare professional who worked through the pandemic. At a time when we didn’t know much about the virus, I decided that it was best if I did not enter the store for the staff’s and customer’s safety. I would arrive after a long shift with scrubs on. I stood outside of the door with a list. The team members would collect my list and gladly shopped for my items bringing them outside to me. Additionally, every item that I have ever requested has been brought in without hesitation. I have been a plant based traveler for over 3 decades and often have opportunities to try a variety of new products. I have requested everything from Rebel and Dare plant based cheese to Abbots plant based proteins. Within weeks they were all there!
I regularly place orders for cases of unique items like soy free tofu and coconut cherry yogurt . They are happily fulfilled! I always receive a call within days informing me of products arrival.
I have done a comparison at other local stores and can honestly say Roots market has the area’s largest selection of plant based goods. Whether you are making a charcuterie board or a lasagna they have you covered.
Additionally, their sales and every day value products are amongst the best of any locally owned grocery store.”