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“Amazing!!! H&H Auto Services, Mr. Eddy, and his staff are top notch! I’ve been coming for years! I bring all my cars and everything is always great! Bring any car and they will take care of you!”
“I went to get an oil change today. The guys at the Lube Center were quick and efficient. I had no wait. I got new filters and an oil change. I appreciate Lamar for taking care of my vehicle. They had a great price for veterans on Veteran’s Day.”
“Great communication and straight forward. Definitely appreciate the honesty and willingness to be up front about my car versus just trying to make a buck. Awesome!!!!”
“To be fair, the staff was nice but not impressed with the service by any means. Paid $120 for an oil change, lets call it reasonable. Then I was presented a very professional checklist of all the other things that are included with the service. Just like any other good scam, NOTHING on that checklist was done. They did try to up sell but the trust went out the window for me. I’m okay paying $120 for an oil change, why set the expectation for all the other services that you don’t actually provide?
2 other guys were also there, complaining about the service or the lack of as well as how they were charged for things they did not agree to. Should’ve got the hint right there ?♂️
Not recommending this place at all….
Second review after service:
Andre was king enough to reach out. We had a conversation about my experience and I must say, it was handled extremely professionally and I greatly appreciate the fact that they reached out and offered a solution.
Thank you Andre and team, we will be back for another service and will have a better understanding of your services.”
“Went into location and spoke with Teddy. He took my keys got me in and out quickly and efficiently!!! Great Service and Communication the whole way. Highly recommend this location.”
“I brought the car in with a “service brake assist” warning. The initial tests said it would be a $4000+ repair but they researched it further on their own to identify a relatively minor problem which proved to be the problem. Saved me thousands. They also identified several other somewhat expected problems for an aged car. All in all I came back very satisfied.”
“Trusting my daughter's recommendation to take my care for service at BM Auto, I did so this morning. My interior and door lights weren't working, nor was my cigarette lighter for charging and one USB port. Received a quote for at least $500 from the dealer service department, so it seemed like the right time to try a new place. I couldn't believe it! The issue was immediately diagnosed and then resolved with a new fuse within 10 minutes. I had planned to have to leave my car, so that was a relief in and of itself, and then... the technician told me there was no charge! They were so professional, kind, and generous that I wanted to share my experience. I am now a loyal customer and will refer others to BM Auto in Columbia for skilled, kind, and honest service. Today has been a great day, thanks to the gentleman from BM Auto who started it that way for me. I wish I knew his name and will be sure to ask him next time :)”
“Brought in my 2001 AP1 to due to an engine knock. Ben diagnosed it as a spun bearing and recommended a rebuild. The repairs were thorough and the cost was reasonable. If you need major work on a Honda, Ben and his team are some of the best. I can't recommend them enough.”
“It's weird giving a car repair shop a great review but this is one place I really trust to be honest with what repairs my car needs or doesn't need. I haven't had a place tell me 'your rotors don't need replacing' yet and this is the first one. Excellent work, excellent speed of work, reasonable prices, not much more to say.”
“Amazing service! I came in for tires and an alignment, and the manager and staff were super friendly and helpful. They got me in quickly, kept me updated, and the prices were fair. The shop is clean, organized, and everyone treats you with respect. Definitely my go-to NTB from now on!”
“This is a great place to bring your car. I only came for an estimate for a little scratch on my handle, and they helped me for free with some paint(also gifted to me). Really trusty place, and I recommend you bring your car here.”
“My family and I have been going here since 1998. Always friendly, fair pricing, they treat you with respect. They've proven to me multiple times that they will only do work if it actually needs to be done. My family and I trust them completely.”
8:30AM - 2:30PM
13400 Baltimore Ave, Laurel
Oil Change
“Awesome experience every time. The best repair shop around with cheaper prices and top quality materials needed for repairs and maintenance Very highly recommended this place!”
“I’ve been talking my car there for about 15 years or more. Always great work and priced fair. No upsell pressure at all. See Matt, he knows his way around vehicles for sure. I’ve even seen him smile a few times. Forget going to the dealer and getting ripped off.”
7:30AM - 6PM
301 Second St, Laurel
Oil Change
“The technician was most helpful and polite. He explained everything that was going on with my tire and what it would cost to fix it. I will choose jiffy lube again, thanks for the great customer service!”
“Good job fellas! They are professional and work hard here! Never been so impressed with getting an oil change. Found my new spot to get an oil change. Thank you guys!”
“They r very friendly im a female I don’t ever feel like im taken advantage of whatever they fix i never have to go back for the same repair????????”
“I am very satisfied with the service that I received from NTB Silver Spring (Briggs Chaney). I had a very rough day and to find out I had a flat tire on my way home was the icing on the cake. When I arrived at NTB I was pleasantly greeted by David, and he patiently answered all my questions and thoroughly explained the issue with my tire. David and the technician helped me to come to a satisfactory decision. I am grateful for their service.”
“Assistant manager Mike White is really great at explaining any issues going on with the car, knows and explains pricing, and was overall really helpful and friendly. Highly recommend!!”
“Top notch team and management. They are honest, and do great work. Shout out to Moe - manager >20 years at the Jessup location. He always takes that extra time to talk about my car, and future work I may need done. Shout out to the entire team. Thanks again for what you do. Our cars usually fall under our top 10 most important things in our lives. I want someone I trust working on my vehicles.”
“Bring you car to NTB, don't go anywhere else because NTB is the best place you can get good services.
NTB keep up the good work ❤️❤️❤️❤️❤️”
“I have purchased two Ford vehicles from the Silver Spring location, and I have always had excellent service performed on my vehicles at this Quick Lanes location. My Service Advisor, Brandon Staples, has always provided excellent customer service from keeping me informed on the status/progress of my car and any recommendations along the way. Additionally, the Mechanics/Technicians have always done superb service on my vehicles and I have never had an issue. With my most recent service they provided a video of the service done (which was something new), which blew my mind and was and excellent supplement to the paperwork they provide, as the actual Mechanic /Technician walks you through what service has been performed on your car (THANK YOU!) . I always wondered how do we really know what service is being done on our vehicles…and Koons Ford Quick Lane must have heard my thoughts and responded. Keep up the good work and your continued excellent service. I may be back for another purchase:). Thanks!”
“Michael’s service was amazing from beginning to end. He held the shop down when employees didn’t show up on time. He was motivated happy and engaged very professional service. If I lived in the area, I would come back all the time. Way to go Michael. Thanks again”
“The assistant AGM Micah and the guy Korey literally give me a a good discount told them the price was high and they helped me with a good discount and there very nice people and explained everything throughly”
“Oil change 1 hour. I like that there's food places nearby to walk and eat and waste some time while your car is getting worked on. Quick service for oil change”
“Shannon and the team deliver five-star service every time. They’re highly efficient, professional, and always consistent. Pull up and see for yourself—you won’t be disappointed!”
“Everytime I come I'm treated like royalty! They give me 100% complete service!
Today my tires were rotated, oil change, 2 pt fuel system cleaning, gdi system cleaner, air filter, etc”
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“In/out 20 mins. Oil changed, battery checked, windows washed, carpets cleaned, fluids checked and/or topped. This place is amazing. Long time user. They’ve taken care of my 2014 F-150 for quite a few years. Great manager, great team! Thank You!
Dale Mauck”