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“Everything was great. Customer service was excellent. My husband had a hard time reading the gas scale to 7/8. According to him he only saw 3/4. Other than that Everything was great. I would definitely return to this location.”
“Nothing but good things to say about this location. They always go above and beyond my expectations! They originally reserved a mid-size car (a Malibu), and the look on my face must’ve said it all — I was not feeling that Malibu. They immediately upgraded me to an updated Charger, and I absolutely loved it!”
“Honestly I think this location are doing Excellent customer service,They should just keep it up, especially kenneth and Taneesha they were very helpful in making sure the process was smooth by guiding me step by step by ensuring I have a safe and successful experience. Thank you UHAUL.”
“The Manager Ms. Toney is the best hands down. She works with you and is very understanding. I will use this facility over and over again as long as she is the manager. And I will definitely recommend her facility and staff to everyone who is looking for storage. Thank you.”
“I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience.
Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant.
The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor.
Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care.
I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well.
If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference”
“The customer service was superb! Mr. Rick and his coworkers were absolutely awesome. I apologize that I didn’t get the young lady’s name, but the entire experience was pleasant from start to finish.
I was having trouble with my app, and without hesitation, Mr. Rick jumped right in with his great personality and willingness to help. Even when his computer started acting like my app, he remained patient and positive. The pleasant young lady stepped in right after finishing with another customer and quickly helped resolve the issue, making what could have been a frustrating situation completely manageable.
On my return visit, she just happened to be there again and kindly reminded me of the process. That level of consistency and care really stood out to me.
I truly wish every customer service representative was like Mr. Rick and that wonderful young lady. Their professionalism and kindness made all the difference!”
“Once I did everything online app it kept saying waiting on approval for a long time and that was time consuming I don’t know what the problem was but Dazja got me right”
“Francis has the best customer service, and ensured I got a replacement vehicle and trailer with no issues. I couldn’t have asked for a more professional customer care. Very much appreciated. Would recommend Francis 10/10 to help you out with your moving needs.”
“I set up a reservation online and when I arrived just before closing, Sophie was friendly and patient. She explained everything, walked me through everything and was very kind. When I was ready to terminate my storage, once again it was Sophie who took care of me. She is a star and a huge asset to this location. Thanks so much!!!”
“The first time I came to this location a gentleman was very helpful with us picking up an 8x4 to attach to my truck. He answered all worries and concerns, even reassured and taught us quickly how to back up with the uhaul. that was around 1 September 2024.
Here again 15 January 2026, helping out my father move, got a 10ft truck and an auto transport from U-Haul Andrews Air Force base where the guy placed straps on the auto transport incorrectly, by the time we got home they we completely off . We came to this location and Tony was so knowledgeable and again reassured and replaced the terrible straps and job that was done. Definitely gave us warm and fuzzies, I feel safer and more comfortable traveling across country.
Great job team! Thank you for the excellent customer service and all the help amd patience with us!”
“Awesome Experience! From pickup to dropoff, I was not disappointed. I needed a van to pick up my son from college and take family that wanted to support him. It was everything I needed and more.”
“Exceptional customer service. Clean truck, easy in and out. I called and spoke with Jennifer about refund/credit for returning truck one day early. She was went the extra mile to text me to remind me to return before 24hrs (added my check-out time on text, so I’ll won’t be charged.”
“The entire process of renting a U-Hual and picking it up/dropping it off at Bushey’s Automotive was fairly simple. The team was super friendly and professional. They even reviewed the costs and other details before I walked out the door. I would highly recommend renting a U Haul from this location!”
“I had an amazing experience at the Marlow Heights Enterprise location thanks to Kayla Williams, the Branch Manager. From start to finish, she went above and beyond to make sure everything went smoothly. Kayla was professional, patient, and genuinely caring, making me feel valued as a customer the entire time.
Her attention to detail and commitment to customer satisfaction are second to none. She handled everything efficiently, explained all the details clearly, and made sure I left completely confident and happy with my rental. It’s rare to find someone who takes so much pride in their work and truly puts people first — but that’s exactly who Kayla is.
If you’re renting a car in the area, I highly recommend visiting the Marlow Heights Enterprise and asking for Kayla Williams. She’s a true example of outstanding customer service and leadership.”
“The clerk who took my order was efficient, courteous, and provided excellent customer service. He recommended a more economical mileage rate for the day after we discussed the distance to be covered (<100 miles total), which saved me about $18.00. Also, I was able to notify you via your UHaul chatbot that the vehicle was returned after hours which allowed me to save another $20.00. I couldn't be more pleased!”
“Small, not exactly modern but clean. The staff was very helpful, efficient and extremely kind. Neighborhood establishment where customers were greeted by name. I would definitely rent from here again.”
“My wife and I came in to rent a truck and the staff was very professional. They gave us a bigger truck than we reserved at the same price. I will refer my friends and return myself for our next move. Thanks team for a great experience. D. Butler”
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“This location was GREAT! I was very pleased with my rental experience at this Uhaul location. I would recommend this location to my family & friends for their moving needs.”