“I was lured away from T-Mobile (my cellphone provider for six years) by a “can’t-miss” deal from AT&T. But what followed was a complete nightmare. I end up returning their phone and going back to T-Mobile. My good fortunate began with Jeff, an Account Expert (based near Richmond, VA, I believe). From the very first call, Jeff helped me decide on the right phone — no sales pressure, no upselling, just honest, informed guidance.
When I went to the store to pick up my phone, I met Rocky — one of the nicest guys I've ever met, and bilingual. I had lots of questions and he answered them all with patience and respect. Not once did he make me feel like a burden for being curious.
This review took me a little time to write because I wanted to get through the full experience: transferring my data, sending the old phone back, and making sure everything was working as it should. The only hiccup was how complicated it was to transfer some of my accounts, but that was from having to deal directly with the businesses themselves. Thankfully, I got 30 days to return the old phone under the promotion, and not two weeks as some reps had mistakenly suggest, which made me a bit anxious about getting the transfers done in time. But other than that, the process was virtually seamless. I am glad I stuck with T-Mobile.”
“Great costumer service!!!!!
Very professional patients and informative.
I've been at different locations but not the same it's same company but different experience.”
“Cesar H. Absolutely MADE ME STAY WITH VERIZON! VERIZON WOULD BE DONE IF IT WASN'T FOR THIS WONDERFUL YOUNG MAN'S SERVICE! AFTER AN AWFUL 2 DAYS AND 3 STORES TRYING TO GET MY PHONE ON. I WAS GREETED WITH A SMILE AND ACTUAL HELP AND THE INFORMATION I NEEDED!! IF IT WASN'T FOR HIM I WOULD BE WITH T-MOBILE! GIVE THAT MAN A RAISE AND PROMOTION!”
“Mountee was very helpful. Extremely knowledgeable about products and services. He went above and beyond setting up our Apple Watches and answering other questions and concerns. Very professional and would recommend others to see Mountee.”