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“I want to give a huge shoutout to Latisha at the post office for her outstanding customer service. From the moment I stepped up to the counter, she greeted me with a warm smile and a genuinely positive attitude that instantly made the experience better. Even though it was a busy day with a long line behind me, Latisha remained calm, courteous, and incredibly efficient.
I had a few questions about shipping options, and she patiently explained each one, making sure I understood the delivery times and costs. She even helped me properly package my item to avoid any issues in transit, which I really appreciated. It’s clear that she takes pride in her work and truly cares about the people she’s helping.
What stood out most was her professionalism combined with a personal touch—it’s not every day you encounter someone who can manage their job so smoothly while also making customers feel seen and valued. Latisha is a true example of excellent service, and I hope her hard work gets recognized because it absolutely makes a difference.
Thank you, Latisha, for turning what could’ve been a stressful errand into such a pleasant and efficient experience. The post office is lucky to have you!”
2 - 5PM 8:30AM - 1PM
10421 Stevenson Rd, Stevenson
Post Offices
“After having our passport appointments canceled 3(!) separate times at another location, we came in to our passport appointment at Stevenson Post Office (PO) quite pessimistic. It's only a shame we didn't try booking here sooner! Eric and the Stevenson PO crew were thoroughly courteous, patient, and efficient. Thank you! Wish we could give you folks more than 5 ?!”
9AM - 2PM 3:15 - 5PM
732 Deepdene Rd, Baltimore
Post Offices
“Best post office in the city. I don't live in the neighborhood and there's 3 POs closer to me but I still only go to this one. The clerk who was here on 4/14 dealing with the Tax Day crowd was incredibly knowledgeable, patient and professional.”
“Not sure if anyone reads reviews of a USPS. But just in case -- the main gentleman working at this location on the weekday afternoon/evenings is SO great and helpful that I go out of my way to come to this one. I have probably been here about 10-15 times total, and always the same guy. Very patient, very clear with answers/options/solutions, knows what he's doing, and actually makes your day go smoother. I can't think of another post office that runs like that.Down-sides - It's a smaller location, so product selection is limited and sometimes there's a longer wait. The entrance/exit to the parking lot can be confusing.”
“Employees were very efficient and friendly when I was mailing something out. Special shout out to Hawkins who was helping another customer while I was there. The customer needed a lot of patience and assistance and Hawkins did a great job!”
8:30AM - 4:30PM
16944 York Rd, Monkton
Post Offices
“Great, friendly staff and super helpful. The post office is small but has more services available than other larger ones. Love coming here, always receive a warm greeting.”
10AM - 12:30PM 1:30 - 4PM
4901 Harford Rd, Baltimore
Post Offices
“The staff is fantastic! I have interacted with Brent and Dee on many occasions. They are very polite, helpful and knowledgeable. I wish all of the Postal Service employees were that way. Especially the ones that deliver my mail.”
“We've lived in Sparks three years now and have enjoyed everything about the area, including the outstanding customer service from all the Sparks Post Office team. So different from other post office experiences and deserving of a five-star (and I'd give more, if I could!) rating!”
1:30 - 4PM 10AM - 12:30PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
“It's actually in Executive Plaza II, on the Lower Level. It's a contracted office that doesn't seem to have the full options of a regular office (only had a couple of priority mailer sizes, not the one I was looking for.) The gentleman there told me they don't do international shipping either. Also worth noting that they are CASH ONLY, no credit or debit. Nice people, though.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
10AM - 1PM
825 Dulaney Valley Rd Ofc, Towson
Post Offices
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
“I gave it 5 stars because of the kiosk in the lobby. I can take care of all of my postal needs without having to talk to anyone with a bad attitude. My only problem is that there’s only one kiosk for the whole Pikesville area.”
“Danielle was amazing. She helped me with my passport and she has such a beautiful soul. She shines extremely bright through the entire facility. Amazing customer service!”
2 - 5PM 9AM - 1PM
1800 E Northern Pkwy, Baltimore
Post Offices
“I went in to get a book of stamps. The line was long, but moved quickly. The manager came out and helped move things along, which was awesome. The 2 ladies were kind & professional. Great location and parking. When I have to go to the Post Office, I typically visit this location and it’s always a good experience. I figured , I’d finally leave a positive review!”
“Don't do what I did, I went here to ship a package without checking the shipping label. It was a UPS shipping label so I had to go to the UPS store instead. Embarrassing.”
2 - 5PM 9AM - 1PM
101 W Chesapeake Ave, Towson
Post Offices
“Moved to the area in August of 2023 and obtained a PO Box at this architectural gem with the Armory across the street. Darlene, et al, have been wonderful to me. Darelene especially has assisted me with my passport applications, mail, renewals, etc. Really appreciate her and the team at this location.”
“I had an amazing experience at this US Postal location. I read reviews prior to arriving and was hesitant as they had pretty low reviews. However, I was pleasantly surprised that I had such a wonderful experience. I had my passport appointment @ 1:00PM. At 1:00PM I was seen and completed my appointment. Mr. Brooks provided exceptional customer service and processed my application in a timely fashion. He was so knowledgeable about the process and answered all of my questions. I would recommend this location.”
2:30 - 5PM 9AM - 1:30PM
8201 Harford Rd, Parkville
Post Offices
“My call with Mrs. Gilliam today was so nice. She really showed kindness and empathy. Her kind demeanor and compassion compelled me to want to write a review to show how much the time she took and her kind words were appreciated. She was also very professional and went above and beyond to take care of my issue. Her leadership is also seen in those she manages. The staff are all delightful.”
8:30AM - 5PM
14320 Jarrettsville Pike, Phoenix
Post Offices
“Witness some genuinely egregious and entitled behavior by a customer, which was met with patience and respect by the person working. I would use this post office anytime—pleasant and expedient service.”
“The Raspeburg post office is great, it deserves a 5-star review.I have been coming here for years, and love the postal staff, they have always been friendly to me, especially Ms.Ann who is always very cheerful.The service they provide is stellar, I have mailed many parcels here over the years, and have never had an issue with the service.Thank you so much for all your kindness & hard work!”
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“This was resolved. They usually are able and willing to resolve any issues.
My carrier pretty much refuses to deliver my license to my address. 3 times MVA has sent me my license and they keep sending it back saying I don’t live at the address. But every time I check my mailbox there is junk mail in there, bills, packages, etc. But anything from MVA? They refuse to deliver it. And when I call them they are no help!”