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“After a bunch of issues at a different acceptance facility,that said they took care of the paperwork when I called ahead of time but didn't. I decided to go to the Post office and Eric was super helpful, Tuesday they have Walk in times. I am super thankful for Eric's help.”
“I don’t remember who my postal representative was, however, she was a lovely young lady and I had fantastic customer service. This is my first time coming to this post office and it was a wonderful experience. When I’m up in Towson visiting my boyfriend, I will utilize the post office is over here to send some stuff out to friends and family. When I’m back in Catonsville, where I live, I tend to go to the Arbutus USPS because the people in the Catonsville office are the pits! I avoid that place like the plague.
Fantastic little spot and fantastic Support. I will be back to ship out packages again. Thank you for everything! I had a wonderful experience and I appreciate that.”
“I love this post office! Quick service, friendly interactions, it’s perfect! I couldn’t recommend stopping here over any other one in the Baltimore area!”
“Not sure if anyone reads reviews of a USPS. But just in case -- the main gentleman working at this location on the weekday afternoon/evenings is SO great and helpful that I go out of my way to come to this one. I have probably been here about 10-15 times total, and always the same guy. Very patient, very clear with answers/options/solutions, knows what he's doing, and actually makes your day go smoother. I can't think of another post office that runs like that.Down-sides - It's a smaller location, so product selection is limited and sometimes there's a longer wait. The entrance/exit to the parking lot can be confusing.”
8:30AM - 12:30PM
14800 York Rd, Sparks Glencoe
Post Offices
“M-F is open until 4:30pm not 5pm. Keep that in mind if you’re coming later in the day.
The gentleman who works at the window is very friendly.”
“I am sad to see the number of bad reviews as my experience was beyond exceptional. After reading the reviews, I was dreading my need to go. I was greeted when I walked in and was guided to what I needed without needing to ask. The worker could see what I was doing and informed me of the difference in costs. Both women were very friendly and professional and we all had a nice talk. I had no wait time at all.”
“Always a good and easy experience. It’s funny because the same 3 people are always working but consistently professional even when I see them dealing with difficult/rude people”
“Great, friendly staff and super helpful. The post office is small but has more services available than other larger ones. Love coming here, always receive a warm greeting.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
10AM - 12PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
“It's actually in Executive Plaza II, on the Lower Level. It's a contracted office that doesn't seem to have the full options of a regular office (only had a couple of priority mailer sizes, not the one I was looking for.) The gentleman there told me they don't do international shipping either. Also worth noting that they are CASH ONLY, no credit or debit. Nice people, though.”
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
“Came in today to take care of some postal business. Miss Jasmine took care of me. She explained the process and time lines and was very helpful and knowledgeable. Great customer service.”
“Despite ongoing staffing shortages, the team consistently handles my needs promptly and always with a positive attitude. I’d especially like to thank Dominique and the other young lady who assists with passports—you both are amazing. Keep up the great work!”
“As busy as this post office was today, Erin took the time out to help me get things done. The line was so long and when my turn came she did not rush me but took time to explain what i needed to know. Thank you Erin!”
“Actually open! Beautiful location with green marble, original woodwork, and a mural. Darlene was very kind and efficient. I’ll be making a point of stopping here for my shipping needs instead of the barren locations in the city which are out of the way and unreliable.”
8:30AM - 12:30PM
14320 Jarrettsville Pike, Phoenix
Post Offices
“The rating is so low I came as much out of curiosity as need. The place still looks like a depressing dump, but the man at the counter was super nice and efficient. Maybe the smiley face rating system brought about some personnel changes.”
“This was my first time using this location. It is a smaller branch. I usually ship a large amount of packages. So when I pull up to a smaller branch I brace myself for the dirty looks, which is unfortunate since it is a post office. However, today I didn’t get a dirty look, sass, or frustration.
Taryn (sorry for sp.) was very kind and well spoken. She let me know their scanners were down without that huge “LET ME COMPLAIN ABOUT MY JOB” energy and even asked me why I wanted the scanning service for my prepaid packages. AMAZING! Customer service after my heart! After explaining, she gave me a few options and a recommendation for my next large shipment with a promise to get my packages scanned in a timely fashion.
I APPRECIATE YOU! ~Chi”
“I moved to Mt. Washington from another part of Baltimore County and find it hard to believe the terrible reviews. I have gone to the Post Office several times and have had nothing but positive experiences.”
9:30AM - 12PM
6101 Liberty Rd, Gwynn Oak
Post Offices
“I had an amazing experience at this US Postal location. I read reviews prior to arriving and was hesitant as they had pretty low reviews. However, I was pleasantly surprised that I had such a wonderful experience. I had my passport appointment @ 1:00PM. At 1:00PM I was seen and completed my appointment. Mr. Brooks provided exceptional customer service and processed my application in a timely fashion. He was so knowledgeable about the process and answered all of my questions. I would recommend this location.”
“My call with Mrs. Gilliam today was so nice. She really showed kindness and empathy. Her kind demeanor and compassion compelled me to want to write a review to show how much the time she took and her kind words were appreciated. She was also very professional and went above and beyond to take care of my issue. Her leadership is also seen in those she manages. The staff are all delightful.”
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“Giving credit where it's very much due here, but Ms Shamira at this location 1 day ago, it's currently May 15, 2026 now, was amazing and so helpful and guided my partner on how to change our address so we could get our mail at our new apartment. Without her, I would've still been wondering where our mail was because I didn't know I had to change our address with the postal office, but she made the process a breeze and explained everything perfectly. Shout out to her. Black girl excellence. ✨”