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November 2023 by octavia sally
I would give less than 0 stars if I could these slumlords know about the unlivable conditions inside numerous apartments and do nothing to prevent the issue. The “property manager”(using the term lightly) is such a coward he can’t even help the residents he’s supposed to be working for. Literally would not recommend these slumlords to my worst enemy. If this were the only place left to live on the planet, I would chose to be homeless instead.
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October 2023 by sheila johnson
It’s your maintenance men they are going into peoples apartment in stealing. Some looks like they on drugs always water coming from ceiling or mice eating on my furniture. Your employers are very unprofessional rude I move out the best decision I ever made money was stolen out my apt jewelry n tennis shoes Your are the worst I hope no one moves there
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September 2023 by Donna DeRouen
Giving a 3 star only because I haven't lived in Rossbrooke 1996 Henderson and Webb where the original owners then. Moved because of a lawsuit against them. . Quiet and clean place to live ....
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September 2023 by brandy pope
Based on the reviews this place should be ashamed! my face while reading these tenants say they have had the worst experience of their life is pure disgust. everyone can't be lying smh
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August 2023 by Monique Williams
To everyone reading this, i know this may be a long message but please read before you rent here. I wish I would’ve read through these reviews before I moved in and I would have never moved in. I have never had so many negative experiences with a rental property than I did with Rossbrooke Townhomes. From the time I moved in until the time I moved out, it was honestly traumatizing and has made me paranoid when it comes to moving into other rental properties in this area.To start, I moved into the first townhome and I was noticing some bugs coming out from cracks and crawling across the walls. We didn’t move our stuff in because it was so many bugs coming out we didn’t feel comfortable. The maintenance came and they were cleaning bugs and spraying bug spray and saying they never seen anything like this. By the next day, it was about 50-100 dead bugs all over the townhome. I was disgusted and I wanted a new townhome. I thought it would be easy because the townhome was obviously not livable but it was not. I had to beg and argue with the property manager ,Jeff Blight, and he told me that I was not moving out I signed my contract and I had to live there. Jeff Blight told me that he “gets bugs, it’s normal” and he has had a lady bug or two in his home before. It was very tone def to the situation. I went to the front desk associates and they were surprised but told me that I couldn’t move out. The front desk lady even told me that “it looked like termites” Nobody could tell me what kind of bug it was. After having to pretty much beg for a livable townhome, I finally was able to get another one the next day and Jeff Blight apologized. I tried to reach out to corporate but nothing else was said about it.While living in this townhome, I experienced so many mice. They in the closets, they went through the trash in my bathroom, they were chewing through the walls to the point I had to get a hole filled in my living room. The maintenance and the exterminator were called a few times but nothing they did were effective. One time they told me to take everything out of my closets and shelves for them to just walk through and do nothing but recheck the holes that were already plugged. It was useless. Also, my car was broken into while living there.Besides those incidents , living there was annoying but not horrible. The straw that broke the camels back was in October 2020, I came home to a very disgusting smell and a flood in my kitchen sink. It turns out it was poop water and there was a main pipe back up. There was fecal matter all over my sink , dripping on the ground, going over my counters, going into my dishwasher. They called Healthy Homes Restoration and they did a mediocre job cleaning it up. All they did was suck up the water and spray their cleaning spray. It was all done through a machine they had. They ended up leaving some under the sink and I had to tell them to clean it. I could not spend the last two months in my townhome because the smell was so unbearable. It turned out that it was still fecal matter left in my dish washer for weeks and Henderson Webb did not deem it necessary to replace it. Throughout the weeks that I was not living there, they would come in my townhome unannounced to “clean” and would not tell me about it even though I wanted to be there to see it. It was a very frustrating experience and Henderson Webb still had me pay rent for the time that it was unlivable because it smelled like poop in my whole townhome. They take forever to respond to complaints because nobody talks on the phone and they do all of their replies through mail. It was very unprofessional of their corporate staff to respond in the matter they did. They do not care about their tenants, just their money.Henderson Webb is very predatory and they take advantage of people who can’t afford a better way of living. I would never live there again and advise anyone to steer clear and go to another apartment complex in the area not owned by Henderson Webb.
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August 2023 by Krishnendu Das
During peak summer, on a Friday evening, when the Air conditioning broke/not working, emergency Helpdesk responded saying "you need to wait till Monday morning, your case is not emergency as YOU HAVE MOVED IN MORE THAN 6 MONTHS AGO". -- Just pathetic!, how to give -ve 5 stars
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May 2023 by Faith Donerson
The worse decision I ever made was moving hereThe boy upstairs stomps and bangs constantly. I have notified the office.and it's still happening. This is wrong. Cannot wait to moveTold everyone I know DO NOT MOVE TO ROSSBROOK IN
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April 2023 by Lewis Eichelberger
I was welcomed with open arms. After the very recent death of my Father, not only did Heidi and Erika find the perfect apartment for me, they also counseled me on life. I was given a new perspective on my future and the possibilities that lay ahead. I felt so comfortable and appreciated.
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March 2023 by Abdul Hameed Nadiri
I was suppose to move in on 13th February. On 2th the leasing office called me that the townhome is not going to be ready and we any available right now, I got my kids transferred later, changed my Job, now I have start over it was a headache.
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December 2022 by tina
I had to write a post to send accolades to a maintenance guy named Joseph. Living at Rossbrook since April 3, 2020 I have requested maintenance on the hvac system four times from my recollection. The second and third time my apartment hvac system was fixed by a part exchange or cleaning of the outside filter system only after a letter from my oncologist. Yet the noise remained. Joseph actually took the time to remove the wood board from the ceiling of the closet to access the hvac system to fix the noise. Joseph, I hope Rossbrook management knows your worth to them. I would give 10 stars to you if possible.
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October 2022 by Shanelle
I read reviews and moved here anyway because I felt the apartments were decent for the price... but you get what you pay for. It’s infested with roaches! It doesn’t matter how clean you are or how clean you keep your unit, they will be in your apartment! You don’t interact with the leasing office at all once they give you your keys. You’ll have to call a customer service type number and they never answer or have an attitude when they do answer. When you send them a message about anything, they will respond with a letter in the mail. Weird. Your packages will get stolen and instead of sending a notice to people in the building they’ll send a letter in the mail telling you it’s a police matter. I will not be staying here. Don’t move here.
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October 2022 by Kelsea Marina
Let me say first and foremost, Robert was THE best in assuring Fast service and quality service during my experience getting my apartment. Everything was smooth and efficiently done!
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October 2022 by Tuson Lucas
Reminds me of the old Projects in Baltimore city. People hanging around everywhere and wandering around aimlessly. It is not somewhere I'd want to rest my head.Only a few years back, Crambrook area was a lot more community oriented.I would not move into this region of Cockeysville, unless I had no choice.
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October 2022 by Charles Davenport Jr
Grounds are very clean, laundry rooms. Haven’t had any issues yet. When I put aService call in , they always show up the next day to fix what’s needed, and the service tech’s are very professional.
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August 2022 by Mikey
So, i know some of the reviews on here are pretty bad and they made me hesitant to move here. Well, I've been here almost 2 years now and I love it. I'm in one of the studio apartment side units so i can only speak to them, but, I have no complaints. No bugs or noise at all. It's quite at night. My neighbors are great. The neighborhood is clean and kept clean daily. I had a couple normal maintenance issues and they were dealt with completely in 48hrs. It's close to york rd and the loch raven reservoir if you like outdoorsy stuff. I will definitely stay for a long time. My only gripe is I wish the laundry room was a little nicer or I had laundry in my unit. This place is pretty great and you won't be the price.
