SECU Credit Union is Maryland's largest credit union, serving over 230,000 members with checking accounts, credit cards, mortgages, auto loans, and financial education. Many members have used its services for decades, reporting generally good customer service and positive long-term experiences. Members describe visits to the branch as pleasant, with staff noted as incredibly nice, patient, compassionate, understanding, super helpful, and great. The location is considered safe to visit. While walk-in service for teller needs is often available without a line, appointments are highly recommended for in-person assistance, where there can be a slight wait. The credit union is recognized for taking care of members' needs, offering good rates on mortgages and car loans, and providing helpful features like multiple savings accounts, Bill Pay, overdraft protection lines of credit, and extra security measures. However, some members note that service centers close early, wishing for later hours, as assistance is not available in the evening for urgent issues like fraudulent card transactions.
