Educational Systems Federal Credit Union receives high praise from its members for its helpful and friendly staff, especially highlighting the exceptional service provided by Nicole Bossard-Mack. Members appreciate her going above and beyond to assist with questions, concerns, and even resolving issues like fraudulent claims with professionalism and understanding. The staff members, including Nana, Ayisha, Sonya, and Doris, are recognized for their kindness, patience, warmth, and professionalism. They are often praised for their willingness to help, whether it's tracking down proof of paid-off loans or establishing new accounts. The tellers are described as professional, respectful, and attentive, ensuring that customers receive the proper attention during transactions. Long-time members express satisfaction with the consistent quality of service across various branches, mentioning that staff members are knowledgeable and welcoming. Overall, the credit union is seen as a trustworthy and caring institution with staff dedicated to providing outstanding service, making members feel valued and supported in their financial needs.
I am always happy with the Services I receive at this credit Union. The folks are warm and knowledgeable. I keep coming back at every chance I get. These folks are the greatest. Thank you and keep up the excellent service.
December 2024
I don't feel safe withdrawing money other customers are right there to see how much you are withdrawing when it comes out of the machine thinking about closing my account
October 2023
The representatives were very pleasant, courteous and accommodating. I highly recommend doing business with them.
