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“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”
“Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.”
“Becuase my experience at Hyattville Truck rental was great I tried to rent a normal car at Wheaton Veirs Mill while my car was getting fixed but I cannot say anything positive about customer service as a senior who needed to be shown the ropes of a new car since I drive A 2012 vehicles . Very friendly staff but zero professional and thorough communications .”
“The customer service provided by Garrett Gravanda was outstanding and attentive. I felt like my voice was truly heard! Strongly recommend renting at this location and/enterprise in general!”
“I picked up the Elantra from NEXTCAR at 10915 Georgia Ave in Wheaton. The location in Wheaton has an excellent team. Dauda is very patient and thorough. Jose pays attention to details that make a difference. Nick makes sure everything is in proper order. I have worked with all of them over time. The Wheaton location is my preferred place to get a vehicle. Yeme Tebje is most gracious. The commitment of everyone on her team to excellent customer service is a direct reflection of her leadership skills. She and her crew set an example that I wish other businesses would follow and fully commit to. Jack Fitzgerald would be very well pleased with how the team represents his own brand. They are preparing to move to a new location. It may be a bit of an inconvenience, but I will patronize them at their White Flint location if the team is there. They are that good. See for yourself. Rev. Kevin Newcomer. Learn Shop Inc. (Drive For Supplies.org).”
“Everett B. the General Manager made my day. It was a Holiday and if he wasn't there to fix my problem. I would not have been able to rent a truck to help my daughter move out. It was the last day she could leave without owing more money. Thank you, Everett for going above and beyond for my family and I. Many Blessings upon You”
“I was seen promptly, the clerk was friendly and the equipment was newer and in excellent condition (backup camera was a big plus). The clerk also called me right after I dropped off the van to remind me of a few things I left back in the store, which I was able to get. Parking at a nearby lot was plentiful on a Sunday. I highly recommend this location for U-Haul needs.”
“Purchased a cargo van to pick up chairs and tables for a graduation celebration at a clubhouse in Brandywine MD. It was just a great ideal to use their truck than enterprise it was much less.”
“The reception experience was excellent, and the staff were very friendly and cooperative.
The car was in very good condition, and we didn’t face any issues during use. They also explained everything related to the tracking and usage in a simple and clear way.
I’d like to thank them and the whole team for their professionalism, kindness, and great support.”
“The best U-Haul rental experience I have ever had!! I strongly recommend this place!! The check-in was very smooth and professional. We got our truck, and it was nice and clean. He explained everything to us and helped us connect the trailer. We had to come back multiple times, and each time he was so patient with us and helped us solve our problems. I really really appreciate all his help!! Wonderful experience!!”
“The customer service was superb! Mr. Rick and his coworkers were absolutely awesome. I apologize that I didn’t get the young lady’s name, but the entire experience was pleasant from start to finish.
I was having trouble with my app, and without hesitation, Mr. Rick jumped right in with his great personality and willingness to help. Even when his computer started acting like my app, he remained patient and positive. The pleasant young lady stepped in right after finishing with another customer and quickly helped resolve the issue, making what could have been a frustrating situation completely manageable.
On my return visit, she just happened to be there again and kindly reminded me of the process. That level of consistency and care really stood out to me.
I truly wish every customer service representative was like Mr. Rick and that wonderful young lady. Their professionalism and kindness made all the difference!”
“Metro Truck shop rental service and staff is very helpful, friendly and knowledgeable. Shop is neat and clean, And to my surprise has A/C.!! Our company is a loyal customer leasing road trucks yearly. Trucks are in great shape, And the daily maintenance program at the shop is of great quality. Our company truly enjoys leasing trucks, And partnering with Metro Truck.”
“Rosa was such a helpful person even under my last minute changes. VERY ACCOMMODATING. She adds professionalism to U-haul. Even the young man helping me for pickup was patient and understanding. I appreciate the service I received. Keep them, especially dealing with the public. Thanks again... im a happy camper”
“Vehicle was clean and appeared to be well-maintained. It was ready upon my arrival.The attendants that handled my paperwork upon pickup and return were both pleasant and helpful.”
8AM - 5PM
109 Main St, Laurel
Truck Rentals
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“Well, the truth is that they never open the boxes, everything arrives complete, the only thing is that if it arrives too squashed and the box breaks from where it explodes due to the weight they put in them”
“I’ve visited several U-Haul locations over the years, and I can confidently say this was my best experience yet. The owner was exceptionally polite and helpful, going above and beyond to ensure everything went smoothly. Their attentiveness made a real difference. I highly recommend this location to anyone in need of U-Haul services. Great people and outstanding service!”
“Francis has the best customer service, and ensured I got a replacement vehicle and trailer with no issues. I couldn’t have asked for a more professional customer care. Very much appreciated. Would recommend Francis 10/10 to help you out with your moving needs.”
“I called this office with a question not directly associated to this PENSKE office and they transferred me to the management. The manager then helped me resolve my issue by kindly providing me with the information that I requested and then some! These folks go above and beyond in assisting their customers! And from the looks of it, their trucks are always kept clean and well maintained! Two thumbs up!”
“Every thing went well, the truck was clean and in good shape. They gave our Church a great deal. Their computer system is slow but reservations were made and our truck was ready.”
“I set up a reservation online and when I arrived just before closing, Sophie was friendly and patient. She explained everything, walked me through everything and was very kind. When I was ready to terminate my storage, once again it was Sophie who took care of me. She is a star and a huge asset to this location. Thanks so much!!!”
“Customer service was great!! They understand that you where late getting back. I love this location, different staff but they're good at there JOB!! I was happy with the service.”
“Aquina was very attentive and knowledgeable of online registration process. I actually had a reservation the day before and had to cancel, but she was very helpful with making a new reservation to same day. She took the time to assist me with walking around to inspect the the truck and ensuring that the previous damages on the truck was notated before I drove off. I also watched how she took the time to assist another customer who was ahead of me with his reservation. Apparently his reservation were made at another location, but she took the time to move his reservation to the Central Avenue, so he wouldn't be inconvenienced. She was definitely multitasking with 3 customers at the same time, leaving all us to feel as if we were a priority.
Exceptional customer service!!! This is now my go to location and recommended location for a truck rental.
Thanks Aquina!!!!”
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“The process of the rental was really smooth. It took me about 10-15 mins to complete all check-in procedures. Mr. Kamil was very helpful. About the truck, even though it was not sparkling clean, it was acceptable for the moving job.”