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May 2025 by Malcolm ivanon
Staff not as knowledgeable as other PNC. I wasn't helped when I come here every two weeks to get cash for rent always the same not busy at all but employees seem as if they are annoyed to be at work.
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May 2025 by brianna !!
have been in here for an hour trying to get help with a hold they put on my account WITHOUT INFORMING ME. wait times are absolutely ridiculous, and 90% of the time the help you do recieve is inadequate
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April 2025 by Duke Silvea
Great customer service. My compliments to PNC for the way they train the employees. I have visited multiple branches with good service.
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April 2025 by UDU UDU
I had an amazing experience thanks to Chris Evans! From the moment I walked in, he made sure everything was smooth, professional, and stress-free. Chris went above and beyond to answer all my questions, explained my options clearly, and made me feel genuinely valued as a customer. It's rare to come across someone so knowledgeable, patient, and friendly in the banking world. He truly made my banking experience exceptional. Highly recommend working with him!
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February 2025 by Drew Skibitsky
Adrian at this branch is super helpful!!!
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January 2025 by Roynell Richardson
🗑️ garbage no stars if I could set it that way
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December 2024 by Jennifer G (JG)
How can a bank not know about the prime rate reduction. Amazing. Maybe I live in a different country.
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November 2024 by ahmed abdelazim
I went to go deposit cash today and customer service was very friendly. The manager walked around to ask people in how she can help and sped up the process by helping me fill out a deposit form while waiting in line. The service person was also friendly. The wait was not that long. I know the most recent reviews here are low, but I think the employees are doing all they can to turn it around now.
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July 2024 by doc 2
This location is awful. Every time I go to make a drive thru deposit they have 1 lane open and it takes 30+ minutes EVERY time. I think a lot of the issue is the slowness of the tellers.
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July 2024 by dibosh hossain
I am deeply disappointed with my experience at the bank this morning Columbia Crossing branch, specifically with the service provided by Mr. Flavio, the cashier. His behavior was both rude and unprofessional from the moment I approached his counter. I went to exchange some Canadian dollars to USD and to make a deposit, but Mr. Flavio made the process unnecessarily difficult.
He didn’t answer my questions and seemed completely disinterested in helping me. His lack of customer service skills is glaringly evident; he neither knows how to handle customers nor does he seem to care about their needs. This kind of treatment is unacceptable and reflects poorly on the bank as a whole. I hope this issue is addressed promptly so that other customers do not have to endure the same negative experience.
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March 2024 by john21224
Came in to cash a check because it was over my deposit limit, asked if I could raise the deposit limit, was told no, asked if I could cash the check, was told no because it was made out to my business and I would need a business account, even though I’ve been cashing these checks to my personal for over a year, so I said I’ll open a business account, waited in line for 25 minutes before speaking up when I saw the banker to ask him how much longer he would until he could help me open my business account, a teller overheard me and then tells me I won’t be able to open a business account even though her coworker 2 stalls down just told me to wait, so obviously frustrated after waiting so long for nothing I’m like why, and she says you can’t open a business account unless our manager is here. Why did your coworker just tell me to wait in line for 25 minutes then. Legitimately due to the incompetence of your branches employees I am just going to go open my business account with another bank
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December 2023 by Ian Moore
Virtual wallet was "upgraded" to a tier that required a higher monthly average without my knowledge. Shawn Staub couldn't figure out how or why this happened and could only reimburse me for one of the $25 service fees, which occurred because my direct deposits were going to my reserve instead of my spending account. It makes no sense that the manager of the branch where I made this account can't tell me how my account was upgraded without my knowledge. Can't wait to find a new bank so I can close my accounts with PNC.
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December 2023 by Tom Cook
Shawn Staub is the branch manager and he is most accommodating and helps in some of my business transactions such as wiring funds and has great suggestions for my business banking needs. I left Bank of America 12 years ago for PNC for good reason.
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December 2023 by Herb Raymond
Always pleasant people to work with.
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October 2023 by byung kook Lee
Even after waiting for a long time at the drive thru, no one answered and they treated customers very unfriendly.
