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March 2024 by Dave Hall
REI- No longer allows dogs. They've lost their way.
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March 2024 by David Horvath
Kind and helpful staff with a clean and well organized store what more could you ask for I'm never disappointed when I come to REI
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March 2024 by AC Del
Great selection of items and kind of entertaining to come here and watch the employees actively try to avoid the customers. I’ve been to this store three times the past two weeks and had the same experience every time. Imagine getting to wear shorts and flip flops to a job and still acting like you’re inconvenienced by anything ?
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March 2024 by erik clark
I visited here last fall for two sleeping bags. The employee that helped me was very useful and informative. I left that day with twobsleeping bags! Today inrevisited and was able to get our daughter a 50% off clearance winter/ski jacket at a very reasonable price.Thisbcoop location takes donations for the patapsco river valley which i contributed to. Local contributions that stay in the local park systems is a win for me!
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February 2024 by Norman Rivera
Brad is the man. I needed warm wear for the Ravens game to tomorrow and he hooked me up
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January 2024 by Mo S
One of my favorite stores. Great quality and friendly people.
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December 2023 by Travis Versher
Great store! Friendly staff! Very helpful at getting me what I needed to find.
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October 2023 by Sarah Fahrendorf
Love this place! My son's favorite camp chair had some maintenance issues with the frame, but SANDY fixed it up readily and with a sunny patience that we all marveled at! My son was thrilled to see a great solution in action, and I was delighted to save my pennies (and save the Earth) by fixing what we already had. Way to go, REI!
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October 2023 by Alan Mick
I had two bikes serviced. The bike service employees were very customer oriented right from the call through bike pickup. They were very knowledgeable and professional. I was impressed with the bike check in process, where they had the bikes up on the rack and used a variety of measurement instruments to make their assessments and recommendations. They explained everything. They were very detailed minded and thorough. Everything went to plan and I am now biking down the road again!
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October 2023 by Adwoa Hanson-Hall
Went in to test out a bike for my nephew in hopes of purchasing same day. I'm an REI member and service is always exceptional but the employees that helped us today were absolutely phenomenal. George assisted us initially in selecting a bike, and taking it to the back parking lot to test it out. He even gave my nephew a few pointers for bike riding. Jordan and Joe helped us check out. Every employee, even those who didn't assist us directly was incredibly professional and as importantly really kind and engaging with my nephew. We ended up purchasing the bike same day.
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August 2023 by Amy E.
Good variety. All on one level. A little smaller than some REI stores, but I like that because everything is so easy to find!! Wish I lived closer to this store...
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August 2023 by Ava Ellett
I had an awesome experience today getting a new bike. There was a big sale so they had quite a few orders, I ordered the bike on a Friday night and it was ready to pickup on Wednesday the next week. They put it together in one day which was amazing. Then, when I came to pick it up, they were so helpful in helping me pick pedals, cut the stem to make the bike fit me better, and put some accessories on. It was overall such an enjoyable experience, I felt like they really wanted me to be comfortable on the bike and didn’t mind spending their time on that, even after they made the sale. I didn’t feel rushed at all and I ended up with the best fitting bike I’ve had because of their attentiveness. I traveled from the eastern shore to get this bike and they made my trip very worth it. Very happy with my new bike :)
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August 2023 by Erika Benton
Superb experience buying my nephews cruiser. The guy who helped us was very knowledgeable about the bike and what the store had to offer. Bought a cruiser bike and the sale was pretty good. Also bought Hoka slides-LOVE.
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August 2023 by Kai
I love this place, all of the employees are happy to see you and to talk and always give good advice. The used sales/garage sales are amazing deals, and they only have quality products.
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July 2023 by Stephanie Day
Tonight my boyfriend and I went in to return was which was uncomfortable hiking shoes. I love REI for its return policy. I have only ever returned a product once before tonight, and the process went smoothly and the staff was very friendly and helpful. However, that it was in a different location. Tonight I came in for the return and the staff on both counters I found to be off-putting, not personable, or remotely friendly. The first cashier I dealt with I explained my return and they proceeded looked over the shoes, didn’t say a word to me, and walked away and handed me a brush to brush the bottom of my shoes. I only wore the shoes one time, and they were in like-new condition. She sent me over to the trash can to proceed to brush off the small amount of dirt on the bottom of them. That seemed fair I suppose, but then I went back into line and got another cashier. I again stated I wanted a return and he proceeded to look over the shoes once again and all over. I understand they need to look over the shoes but it was as if they were unreasonable. I explained why for the return and he looked at the shoes once again as if they were in unreasonable shape. It just seemed like a long process and honestly I felt uncomfortable that I was even returned them because of the way they acted. I eventually got the refund, but the whole process made me not want to come to that location ever again. I would understand if they were in awful shape.. but I don’t understand the need to make me feel as though I needed to explain myself further of why I was returning them. It was an uncomfortable experience, and I definitely will make the trek to a different location after that.
