REI is a popular outdoor gear and apparel retailer that is known for its high-quality products and excellent customer service. The store offers a wide selection of top-brand outdoor clothing, shoes, and equipment for a variety of activities like camping, hiking, and cycling. Customers praise the knowledgeable and helpful staff, who go out of their way to ensure shoppers find the right gear for their needs. One reviewer was impressed when a sales associate brought out multiple pairs of hiking boots in their size, provided socks so they could test the fit, and helped them select the perfect pair for an upcoming trip. Another customer had a great experience with a cycling mechanic who quickly and efficiently replaced their derailleur and cable. While the reviews are mostly positive, one customer did have a less satisfactory visit, noting that staff did not proactively offer assistance and they had to seek out help. However, this seems to be an isolated incident, as the overwhelming majority of customers report friendly, attentive service and an enjoyable shopping experience at REI. The store also offers an excellent rewards program that allows customers to earn points on purchases that can be used for future shopping trips. With its wide selection, quality products, and exceptional customer care, REI has established itself as a go-to destination for outdoor enthusiasts.
This is a smaller REI store, bit of a limited selection. FYI, been an REI member for over 30 years. Appreciate the quality gear, but prices have become extreme, second guess many purchases these days
May 2026
Spent close to 90 minutes here searching for hiking shoes and the sales assistant could not have been more helpful. A great store, wish we lived closer.
April 2026
If you dont have the money, dont even go. This store is for those that expect quality and nothing less. The rest of you can get your stuff from temu or shein lol
