Toy Stores in Columbia, MD

“I did not realize it was a book a million when I was there. Sign reading bam. Went in there yesterday to look around and found something I wanted right away. While looking I could hear a customer at the register being a bit loud, which caught my attention, and I was waiting to get my item rung up. Listening from my perspective the customer was being quite rude to the employee, and I observed the cashier maintain a calm, professional demeanor the entire time. Doing all they could to help the customer. The nastier the customer seemed to be, the nicer and more friendly the cashier became. I was so surprised I wanted to give the store top notch feed back”

“We came this past Sunday for the first time to bring our kids in to build their own stuffed animals. We were immediately greeted by Michele who made us feel right at home. We loved how personable she was with our kids, how informative she was about the whole process from start to finish, and how easy she made everything. The store was busy, and she was literally treating everyone the same as she treated us which was very impressive. I was also impressed with her ability to hop around and tend to everyone with a smile, positive attitude, and patience. She truly provided a high level of exceptional customer service that you really don't see in retail anymore. I got the impression that she truly cared about her job and the customers she works with, a testament to the Build-A-Bear brand. I did call the store to share this feedback, but I wanted to share it on here as well. Thanks!”

“The experience over all was great and I found a good quality hammer that I really enjoy. There is also an employee named Jake that was absolutely amazing. He was very professional in addition to being friendly and adept. He actually saved me and my siblings from a burning building back in 2009 and I have never forgotten his heroism. He is the perfect man and quite frankly, I would marry him if he wasn't constantly surrounded by beautiful suitors and scouts for D1 athletic agencies. Over all my experience was outstanding, all in part to Jake, the light of my life.”

“Excellent variety, great customer service, and good prices. I love coming into the store because I always discover something new and fun. The staff has always been knowledgeable and friendly, and they make great suggestions for other products if they don’t have exactly what you are looking for. My only suggestion is that I would love the Funco wall to be a bit smaller to make room for other product, but I wouldn’t be surprised if the Pop figures are profitable enough to warrant the shelf space.”