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“I needed a battery replacement for my MacBook Air M1. Best Buy told me it would be 2 to 4 weeks before they could have it back to me, and then actually recommended MacMedics if I needed a quicker turnaround. MacMedics had it fixed in less than 24 hours.”
“I called to make appointment to come in and James said I could come in today I showed up and He did what he was supposed to do . He was knowledgeable 👏🏾and we was out in no time .”
“Came to pickup my dji avata 360 on Aug 22 around 3:30-4pm but something happen with confirmation, the guy at the pickup desk was polite and friendly, then met the floor staff that help me to handle the purchase after canceled the online order, He is nice and friendly person also helpful until finished the purchase super quick! Unfortunately I forgot to ask they name.”
“The technician who assisted me, (I believe her name is Melody) was very efficient, knowledgeable, professional, and friendly. She knew that I was busy so she got a little info from me, worked on the issue, then called me back when she said she would. She then stayed on the phone until she was sure I was able to get back into my emails. Thank you so much!!”
“Great service, great staff, and outstanding support for getting the parts we need both before and after hardware purchases. Will definitely be a repeat customer.”
“I’m leaving this review to highlight the excellent customer service I received by Donovan. I popped in to pick up a phone case, and the store was extremely busy. Donovan was engaged with multiple customers, but still had the initiative to scan the room looking for lost souls like myself. He made point that ask me if I need d help, and then prioritized me after he finished his current batch of customers.
I walked in the store at the tail end of a really bad day, which when I got to the Apple Store initially started getting worse, as I was failing at drawing attention. Donovan’s initiative to scan the room looking, recognize my silent frustration, and acknowledge that he would move onto me suddenly made everything ok, and provided a happy ending to a bad day.
To cap it all off, I’m always trying to spot employment talent in the most unlikely of places, and I tried to solicit Donovan’s contact information to try and poach him from Apple. Donovan thanked me for the consideration, but politely declined citing his ethical boundaries against that, hitch I absolutely respect.
Donovan, you’re a class act, Apple is lucky to have you.”
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“I wrote a review the other day expressing my displeasure with the company. Even though my laptop could not be repaired.I appreciate a call from Chris B calling me back and hearing a better explanation and hearing how I felt on my end.Even though they couldn’t resolve the issue I can’t say he didn’t make better by listening to and offering to help me in anyway.I can see myself working with them based on Chris I appreciate your prompt attention to the matter more companies could learn from that.”