“Customer Service for me is Paramount! LaShawnda was customer service PLUS! From the first call to every follow up, she was professional, courteous and kind! Thank you, Lashawnda for a job, well done! It’s much appreciated!”
“Hours are odd, plus they close early at 4pm, so you've got to write them down or you'll make the trek for nothing. Counter tellers are polite n very helpful. Can get business done in usually less than 10 min when I need to go in person for transaction.”
“I've always had a good experience with NFCU customer service at this location. It's nice to be able to make an appointment in the app for specific services.”
“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”
“I just want to thank the staff here. Cynthia and the girl who works the front desk. They both exhibited great customer service were very welcoming on entering the bank. I can closer to closing time and did not feel rushed. Cynthia was very knowledgeable and helpful. I was stressing about my cc and she calmed me down while also solving my issue. Thank you!”
“Just wanted to send over a thanks for the great rates and your customer service is always fast and helpful. One time the rates were raised right after I opened/deposited and the CSR was happy to give me the new rate. Thank you I'm a little worried from reading the other reviews, but so far... I'm pretty happy with them. The only drawback on their CDs is that the early withdrawal isn't so graceful.”
“Excellent service during our visit. Our representative Tymira was very helpful and was able to complete our neees in quick and competent fashion. We plan to ask for her in the future and highly recommend her and business you may need at Tower Federal in Millerville Maryland.”
8:30AM - 4PM
4471 Redwood Rd Ste B, Fort Meade
Credit Unions
“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
8:30AM - 4PM
300 Sentinel Dr #190, Annapolis Junction
Credit Unions
“Michelle & Kelly are the absolute best!They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!”