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“I needed some loan assistance. Katie helped me and went above and beyond anything I would have expected. She helped me use the NFCU app, when a problem occurred, she made some direct phone calls, and when things didn't go as smooth as she expected, she took action, I have never had this type of customer service in my over 45 years of membership. I had loan approval before I left her office and she gave me some good investment advise. I expect her to running her own branch soon. Totally outstanding and professional. I hope she is commended for her performance. Truly NFCU best!!!”
“This Credit Union is great in th same way most credit unions are great (ie good rates on loans), but it’s their personal service that puts this place over the top. A shout out to Miss Alethia for amazing service with a SMILE! I am grateful she was there when I came in for some help!!!”
“I had an exceptional experience at SECU Credit Union while applying for a loan, all thanks to Monika Zinnah. She was incredibly knowledgeable and guided me through every step with patience and clarity. Monika made the entire process smooth, stress-free, and easy to understand. Her professionalism, dedication, and genuine care truly set her apart. SECU is fortunate to have someone like her on their team. I highly recommend working with Monika for any loan needs!”
“I have been a member since 1986 and have never - not once - been dissatisfied with the services of SECU. Every interaction reinforces my experience of prompt, courteous, competent, helpful customer service. Both in-person and online transactions have become more straightforward and easier over the years. Thank you, SECU!”
“I've always had a good experience with NFCU customer service at this location. It's nice to be able to make an appointment in the app for specific services.”
“I just went into the NGFCU website. I do this several times a week and it has drastically changed and NOT for the better. Now if I wanted to see everyone's accounts I have to toggle between three (3) pages of screens. Why are ALL these options now on the main screen when I look instead of segregated! THIS IS WAY, WAY TOO BUSY!!! I understand change and usually, I find pros and cons. I can find no pros to this change. Further, I snip and clip the transactions into a document electronically for future reference and mark notations next to the transaction line items regarding what was purchased and/or why money was deposited or transferred. Further, now there is tons and tons of unnecessary white space spreading these transactions down multiple screen pages. If I want to print the newly captured line item transactions (which previously were in straight lines right under each other) I now have to waste two (2) to three (3) times the paper and printer ink! Is the credit union in cahoots with the printer suppliers? This new website is an extremely backwards step and is detrimental to productivity as well as costly to the consumer from a printing aspect and printing supplies aren't cheap! I have been with the credit union since I started work in the area for many, many, many years ago. My mother had accounts there when I was a child and I have now worked for my company for 40+ years with an account there. I have gone through many revamps and upgrades through the years. I have never had one that I absolutely disliked the way I do this one! What a sad day for website updates!!!!!!”
“MBeing a credit union, they seem to be far more on top of protecting your financial interest and give you full control over how you manage it. App, online banking, easy in-person visits, free atm 24 hours outside/in lobby area. Virtual person-to-person atm use inside. Everyone I know with an account via Tower is satisfied with their services.”
“Always reliable and everybody there is friendly! You can tell everyone who works there cares about your safety and security. I was helped by Jasmine Hall today and she was very clear and helpful!”
“Michelle & Kelly are the absolute best!They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!”
“Appreciate the excellent Customer Service Grace, at the NFCU Annapolis Branch, provided during a recent visit. Initially, I requested assistance with update of personal information. She conducted a comprehensive review of my accounts, identified additional credit union benefits I could receive, and subsequently made changes and upgrades, following my review. Having been a member for almost 50-years (2-years to go), this is perhaps the first time I received a thorough review of my accounts. Again, thank you Grace!”
“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
“Excellent service during our visit. Our representative Tymira was very helpful and was able to complete our neees in quick and competent fashion. We plan to ask for her in the future and highly recommend her and business you may need at Tower Federal in Millerville Maryland.”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
“They were all very friendly and nice! Not sure why the hate on the other reviews but there was basically no wait and everyone was all smiles and nice. No line at all.”
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“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”