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“I just want to thank the staff here. Cynthia and the girl who works the front desk. They both exhibited great customer service were very welcoming on entering the bank. I can closer to closing time and did not feel rushed. Cynthia was very knowledgeable and helpful. I was stressing about my cc and she calmed me down while also solving my issue. Thank you!”
“I had an exceptional experience at SECU Credit Union while applying for a loan, all thanks to Monika Zinnah. She was incredibly knowledgeable and guided me through every step with patience and clarity. Monika made the entire process smooth, stress-free, and easy to understand. Her professionalism, dedication, and genuine care truly set her apart. SECU is fortunate to have someone like her on their team. I highly recommend working with Monika for any loan needs!”
“I've always had a good experience with NFCU customer service at this location. It's nice to be able to make an appointment in the app for specific services.”
“First visit and already highly impressed with the customer service I was provided. We were seen within 5 minutes and accomplished our tasks easily with the help of a kind banker.”
“MBeing a credit union, they seem to be far more on top of protecting your financial interest and give you full control over how you manage it. App, online banking, easy in-person visits, free atm 24 hours outside/in lobby area. Virtual person-to-person atm use inside. Everyone I know with an account via Tower is satisfied with their services.”
“I went to the outside machine, but it is where I started. The staff is very awesome kind and knowledgeable. Anything you want just ask. They will tell you “we don’t do that or are you referring to?” So far top 3 banks and number one credit Union.”
“Michelle & Kelly are the absolute best!They have always been very patient and supportive. Their customer service and attention to detail is second to none. I am a proud member that has business and personal accounts. SECU has been integral in providing support to allow me and my businesses the opportunity and flexibility to grow! Thank you Michelle & Kelly for your continued support!”
“Excellent service during our visit. Our representative Tymira was very helpful and was able to complete our neees in quick and competent fashion. We plan to ask for her in the future and highly recommend her and business you may need at Tower Federal in Millerville Maryland.”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
8:30AM - 4PM
4471 Redwood Rd Ste B, Fort Meade
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“Small and convenient for those who live, work on post. I live nearby and always use the drive up ATM which helps me avoid having to go inside. When I do go in the reps are always very nice and helpful. Keep in mind the hours are limited but there is another NFCU nearby in Odenton (same shopping area as WEIS, Chesapeake Dental, Transformations gym).”
8:30AM - 4PM
300 Sentinel Dr #190, Annapolis Junction
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“5 star to counteract Karen that gave them 1 star despite not ever going to this branch. Clearly doesn't know what she's saying. From someone that makes a living by keeping up with security standards their practices are the opposite of archaic even if inconvenient for you.”