Paint Stores near Damascus, MD

“UPDATE: the district manager reached out to me after reading my review. He apologized and helped me decide on the products I should use and ultimately he it right. I haven't had a chance to get the paint on the walls yet, but I'm looking forward to it. Thank you!
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I'm a Damascus resident, and I desperately want the stores in our town to do well, but I could not be more disappointed in this place.

I went by today during my lunch break to ask for recommendations for my painting project and to get some samples. One employee couldn't help me find the color chip I was looking for because she "couldn't remember" how to look it up. Okay. You'd think this would be a common request, but I can give her the benefit of the doubt and assume she is new.

After finding the samples I wanted, I walked over to the gentleman at the counter and explained that I would be painting my master bedroom and showed him a color chip that matched the existing color as well as the color I wanted to paint. I asked for a product recommendation, and he looked at me like I had a third eye. "Um, well, most people use this one," he tells me as he gestures vaguely toward Emerald. No explanation as to why that one would be a good choice, no recommendation on whether I should use a primer or how many coats I should expect to paint. He didn't ask if I had brushes or rollers.

I was not ready to give up on him yet, so I asked, "Oh, okay. Can you tell me the difference between Emerald, Durability, and Super Paint?" "Uhhhhhhh...the difference?" he questions. "Yes, like which one is best for which applications... What features make Emerald stand out?"

He led me to a comparison display they had set up in the store but still provided no additional guidance or information. Sure, it had the info I needed, but I could've found that info online. I went into a physical store ~in the year 2024~ to get an actual professional's guidance.

Giving them yet another chance, I asked about buying a sample and which product the paint samples were... i.e., Emerald, SuperPaint, or some other product on the shelf. Again, looking at me blankly, he shrugged and said, "Um, it's kind of a secret...more of a Commercial 200." I'm actually *not* a professional painter, so "Commercial 200" means very little to me. So, to clarify, I asked, "It's not any of the products I'd be purchasing? So I couldn't see how the product goes on the wall. It's just to see the color on a larger swatch. Correct?" "Yeeeahhh?"

I have no idea if they were having an off day or if it was just that the D squad works on Wednesday afternoons, but I'll be taking my business elsewhere.

TL/DR: Employees are not knowledgeable about products. I won't go back.”

“This review is specifically for Nate and Chris who displayed excellent service and went above and beyond during my visit and with my large paint purchase. Now if I were to review Sherwin Williams in general, the review would not be 5stars as they are crazy overpriced and take advantage of people with their prices. They are always raising prices and taking the good quality away and making you pay more for it.”

“This store is easily accessible. The attendant had a courteous, efficient manner and helped me quickly find exactly what I needed. I would highly recommend this store.”

“Dallas and Nick at Sherwin-Williams Germantown are knowledgeable, helpful, and always have the paints and coatings I need in stock. They’re ready to answer any industry-specific questions I throw their way. Highly recommend!”

“Today I met with one of the stores of this network. Shop for professionals and ordinary consumers! Also in this store, the staff is wonderful, the guys are wonderful, responsive and professional! Thank you!”