Knotts Towing is highly praised for its quick response times and excellent customer service. Customers report that the team is prompt, professional, and courteous, often turning a stressful situation into a positive experience. Many reviews highlight the kindness of the staff, with instances of them going above and beyond, such as returning personal items left in towed vehicles. The service is described as first-class, with one customer noting that they took a "really crappy day" and made it amazing. The towing process is efficient, with employees like Alan being recognized for their speed and friendliness. Knotts Towing also provides helpful recommendations for nearby services. While the location is small and somewhat difficult to find, the warmth and support from the staff make it a recommended choice for anyone needing assistance with car troubles, especially for those east of the bay bridge.
I called about a Tow, didn't get the name of who I spoke to when I called but was treated with respect. I was informed that there would be a bit of a wait as driver was out on another call. Driver called when he was ready to go get my car. He Also was courteous and respectful both over the phone and in person.
September 2025
Had my pickup towed through AAA and KNOTTS Towing arrived in under an hour. The driver was professional and courteous. Great service—highly recommend this company!
August 2025
John was very courteous, and showed up on time! Thank you so much, we will use you again if we ever need your services again
