SECU Credit Union is a highly praised financial institution known for its exceptional customer service and efficient operations. Reviewers consistently highlight the friendly and competent staff who go above and beyond to assist members. Whether it's opening a new account, refinancing a home, or obtaining a new ATM card, the SECU team ensures a smooth and satisfactory experience. Customers appreciate the professionalism and guidance provided by associates like Jakea Sultana, who takes the time to walk members through the necessary steps and address any questions or concerns. The credit union's commitment to customer satisfaction is evident in the positive feedback, with members feeling welcomed and valued. While some customers have mentioned a transition to video-screen tellers, the overall sentiment remains positive. SECU's ability to handle various financial needs, from personal banking to home purchases, has earned it a strong reputation among its long-standing members. Despite a rare instance of misinformation, SECU's dedication to serving its community shines through in the majority of the reviews.
Wasn’t even a customer and yet they walked me through everything I needed to know and then some. Amazing customer service
November 2022
Had a great experience with this location. They were friendly and competent opening up a new account for me. They answered all the questions I had and took ample time to ensure I was satisfied. I have been with SECU for over 20 years and have not had a problem.
October 2022
When I actually need to go inside, the staff are always very helpful. Today I was able to get a new ATM card and waited less than ten minutes. When we needed to refinance our old house, the process was quick and easy. I've been very happy since switching all of my banking to SECU.
