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“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”
“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
“I have been a proud member of NIHFCU for over 30 years and have consistently had positive experiences with the credit union. Most recently, I had the pleasure of working with Ms. Kaur, Assistant Branch Manager on several transactions. She handled each interaction with professionalism and expertise, ensuring that everything was processed smoothly.
Beyond her knowledge, Ms. Kaur was incredibly respectful. Her attentiveness and dedication made a meaningful impact, and sincerely appreciate the outstanding service.”
“Kari and team at Sandy Spring Bank we want to say thank you for getting us thru the loan process and into our new home. I highly recommend this team for you home loan needs
Being a first-time home buyer we needed someone to trust and hold our hand thru the process.
We made it amd are now homeowners. Many thanks
Cletis Cave, Jr”
“Dear Mr. Syed,I wanted to take a moment to express my sincere gratitude for the exceptional service provided by your company. My experience has been nothing short of great, and it’s thanks to your team’s professionalism, dedication, and expertise.I truly appreciate the personalized assistance and support throughout the loan process. It has made a significant difference in my financial journey. Your attention to detail and commitment to customer satisfaction are commendable.Thank you once again for making this experience a positive one. I am looking forward to a continued partnership with your company and wouldn’t hesitate to recommend your services to others.We are homeowners.”
9AM - 6PM
13711 Georgia Ave, Silver Spring
Banks
“I was extremely pleased with the customer service assistance I received at the Aspen Hill ESFCU from Service Representative, Zara Inglis-Charley. Zara was, attentive, and sensitive to my needs. I felt at ease expressing my interest in receiving assistance with applying for an auto loan. Zara offered excellent customer service. ?”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
10AM - 4PM
12125 Veirs Mill Rd, Silver Spring
Banks
“Today, 08/13/2024, I went to the bank to be served and witnessed a horrible scene.
A customer yelled at the employees and especially at the manager.
The manager tried to minimize the situation, but the customer banged on the door, wanting the person the manager was helping to leave so she could serve him.
I have never seen such rudeness in my life.
And the manager remained calm and apologized for what happened.
The customer's attitude was regrettable.”
“I have been a member of the Educational Systems Federal Credit Union - (since they were MCTFCU)During that time - I visited the Germantown and Wheaton branches - and TO DATE! I’ve YET to receive anything close to the 5 star treatment I received at the Rockville Branch EVERY time I visit!! It’s not a “fluke”.Prior to coming to ESFCU I banked at various corporate banking systems- but just felt like “a box on an assembly line”In the 33 years I’ve spent with my Rockville Branch, I DONT have a bank, I HAVE A FAMILY! It’s nice to know there are still good, caring, respectful, meaningful motivated and multicultural credit Union so to me and that I am blessed to be a part of!Thank you for being a HONEST banking entity I’m this “roller coaster of financial madness”Wishing ALL the staff an VERY happy and prosperous 2024 New Year!!!”
9AM - 6PM
1308 East-West Hwy, Silver Spring
Banks
“Morgan Barker is a wonderful employee!! After 5, yes 5, frustrating phone calls to NIHFCU she was a breath of fresh air and exemplifies what customer service should be. Promote Morgan she will be a great supervisor/manager!”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
“Thomas is knowledgeable and always has an answer for our question. We have worked with Thomas for few years and highly recommend him to all mortgage brokers who need supports or guidance on compliance.”
“I was at the Flower Hill Truist today.. The branch manager and Mr. Singh were so polite and professional.. I go to this branch ONLY for my personal banking!
April Overton”
9AM - 5PM
2601 University Blvd W, Wheaton
Banks
““Math doesn't make mistakes”.
This phrase was repeated by my teacher in his respective classes and came to my mind when I saw only one teller in the Bank, as I heard because the others were on their lunch break, versus a long line. In that line I saw two people who I understood should have the right of way, due to their age and because they had some difficulty standing for a long time. One of them was very supported by her husband, whom I admired for his great effort to make sure his wife was well and could solve, without a doubt, a tremendous show of love for her, and she, with more love and few words, calmed him down. What a beautiful moment! Despite the situation; for that reason, I think that if there were no sign indicating when a user has “Preference” we would choose to give him the right of way, as an act of solidarity and love, like that couple. Long live the love between couples, people and the work we do!!!”
8:30AM - 5:30PM
501 N Frederick Ave #108, Gaithersburg
Banks
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
“Jhonatan treated me excellently
Good service and concern for the customer
It lasted a long time but I won't stop helping until my situation is resolved.”
10AM - 6PM
822 Rockville Pike, Rockville
Banks
“I would like to commend Mira Segizbayeva, who helped me and my wife open a Citi Priority account. It was a wonderful experience. Mira is a real asset to the bank. Thank you for making her available!”
“This bank was such an amazing experience!! I went on the Friday that just passed. I lost my wallet AGAIN or else I had definitely asked for her business card. First I called to see if the bank was able to take a larger amount of money out and the man that answered was so nice and helpful. Then when I went in a woman with short dark hair and glasses that was there helped me. She was so so nice and went above and beyond!!! The parking was not the best due to construction, but I would still go and give more stars if I could. She went above and beyond and her and the man greeted me nicely when I went in. The place was nicely kept and clean. I am hoping to get a survey so I can take it!.”
“Came in right at 5 o’clock to get my name changed due to a recent marriage. One of the tellers, nice young man with dreads, was very courteous. Great customer service”
“The staff are very nice and very helpful. I don't know what the other reviewer is talking about. Mohammed is very nice. I can't imagine a scenario where he would even raise his voice, much less "yell" at someone.”
“All of the staff are extremely personable and friendly. They expedite your needs and handle crowds very well. Customer service is top notch and I know I’ll always get help with my needs.”
9AM - 6PM
19215 Frederick Rd, Germantown
Banks
“Friendly and knowledgeable personnel. Very helpful. I had car my financed through them. Sherry Sekyere helped me with all my paperwork. She answered all my questions and made sure I undersood. Told me about options.It was a pleasant experience.”
9AM - 5PM
10113 River Rd, Potomac
Banks
9AM - 5PM
3200 Olney Sandy Spring Rd, Olney
Banks
“My recent visit went quite well. I was helped by Sophia, who greeted me with a warm, friendly smile. She was able to easily complete my transaction, and was even able to help me with my usual request for $2.00 bills. As a regular at the Olney branch, I've always found the staff to be most courteous, friendly and helpful.”
“Recently we visited the Rockville location and were helped by Yenoh (sp?) and she was fantastic! Such great customer service! We were also there a month ago and the same great customer service from another women there but forgot to get her name. Very rarely nowadays that you can walk into a bank or credit union of any kind and there’s someone there to greet you and help you in a very timely and efficient manner. Just appreciated it so much.”
10AM - 4PM
11800 Rockville Pike, Rockville
Banks
“I had a great experience at the Bank of America branch at Bethesda. The manager was incredibly helpful, professional, and friendly. They made my visit quick and easy. Highly recommend this branch for excellent service. Great team.”
“I’ve been a LFCU member for over 20 years and it is my primary financial institution. Jason provided excellent customer service - quickly answered my questions and performed the transactions I needed.”
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“Greetings. I would like to express how great your associate, Jakea Sultana is. She walked me through the steps of being a SECU Member and was very professional. My Wife has been a member of SECU for years and now I’m a member. Thanks again Jakea. Keep up the great work.Today, Jakea helped my Wife and I complete our Settlement purchase for our Home in Pennsylvania. She also took the time to cover my Credit Report and provided guidance on how I can continue improving my scores.Jakea demonstrates true customer service satisfaction. We always feel welcome and valued being members of Secu because of her quality work.”