“I had the pleasure of speaking with Jim Jackson, a lending advisor. Jim was extremely knowledgeable and helpful. I don’t know much about loans but he was extremely patient and explained the different types of loans I could get to consolidate debt. I was on the phone with him for roughly 40 to 45 minutes and I never felt rushed and he made sure I understood exactly what I was looking for. His service was incredible. I had just come off a phone call for the same reason with Navy Federal credit Union and the woman I spoke to was not knowledgeable whatsoever. there were long, awkward pauses, and she never gave me advice regarding how to go about tackling my debt. I had basic questions and she kept telling me to hold… to the point I got annoyed and told her I would google it myself! The service was literally night and day. Thank you Jim, you are great at what you do and because of that NIHFCU now has a new loan customer. Thank you!”
“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”
“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
“Michelle Ceron is a superstar at the Clarksburg Branch. We get any and all loans with the Credit Union because they have the most competitive rates in the Washington Metropolitan Area. 5 Huge Stars ⭐ ⭐⭐⭐⭐”
“We were helped by the kindest employee (manager) we could have hoped for. She took her time and helped us complete several tasks we've been working on for two months! (Long story.) I cannot thank her enough. This is the second helpful employee we've worked with at Educational Systems Fed Cr Union. 🙏🏼”
“I cannot say enough good things about our experience at this Bank of America branch. We had some complicated banking issues to resolve concerning my 93-year old mother's accounts and Fernanda Assurian and Giuliana Fortini could not have been kinder or more helpful. The two of them worked tirelessly for over an hour and a half to address all of our needs. They were pleasant, efficient, hardworking, welcoming, and knowledgeable. I can say from past experience with other banks and other branches, that they went above and beyond in helping us. Thank you again Fernanda and Giuliana. We so appreciate you!!”
“As a former Sandy Spring Bank business banking customer, I've been very pleased with my initial experience with Atlantic Union Bank. The've not missed a beat and continue providing the helpful, professional support that a small business owner relies on. The Bethesda branch staff are particularly great.”
“I went to the Leisure World branch yesterday for a refresh regarding my accounts. The representative was knowledgeable and friendly, patiently answering my questions. I was really glad I made the time for the discussion.”
“Tina was super helpful in our loan process, from beginning to end. She walked us through our options, and helped us navigate the sometimes challenging and confusing process for obtaining a mortgage. I highly recommend working with Tina for all your mortgage needs.”
“I am very very pleased by the service provide by Murtuza Hussain
Everytime I visit Cabin john location I always have satisfaction with the quality of service I get he provide an outstanding help on all my requests he is just a great leader and very good people person.”
“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
“I had an outstanding experience opening a new account at this branch. Cameron and Ligia were friendly, professional, and went out of their way to ensure everything went smoothly. Truly appreciated their exceptional support!”
“I have been a member of the Educational Systems Federal Credit Union - (since they were MCTFCU)During that time - I visited the Germantown and Wheaton branches - and TO DATE! I’ve YET to receive anything close to the 5 star treatment I received at the Rockville Branch EVERY time I visit!! It’s not a “fluke”.Prior to coming to ESFCU I banked at various corporate banking systems- but just felt like “a box on an assembly line”In the 33 years I’ve spent with my Rockville Branch, I DONT have a bank, I HAVE A FAMILY! It’s nice to know there are still good, caring, respectful, meaningful motivated and multicultural credit Union so to me and that I am blessed to be a part of!Thank you for being a HONEST banking entity I’m this “roller coaster of financial madness”Wishing ALL the staff an VERY happy and prosperous 2024 New Year!!!”
“Thomas is knowledgeable and always has an answer for our question. We have worked with Thomas for few years and highly recommend him to all mortgage brokers who need supports or guidance on compliance.”
“Jhonatan treated me excellently
Good service and concern for the customer
It lasted a long time but I won't stop helping until my situation is resolved.”
“I had a wonderful experience at Bank of America while setting up my new account. Benite Amani was incredibly kind, patient, and helpful throughout the entire process. She took the time to explain everything carefully and made us feel very comfortable and welcome. Her professionalism and positive attitude truly made a difference. I really appreciate all of her help and would highly recommend her to anyone visiting the branch. Thank you again, Benite!”
“It was easy and simple. Andy was wonderful to work with. He explained everything in the contract. He was extremely pleasant to work with and very professional. I will give him an A++++++”
“Mira is the best! We had a problem at another branch and she took care of us immediately. She was super professional, courteous and kind. If you bank with Citibank in the area, this is the best branch to go to.”
“I have been using this branch for over 30 years through many name changes and the staff has always been respectful and efficient. The only thing I would recommend is that they stock $2 bills and you don't have to special oreder them.”
“Alexandro was great assisted me and my wife through the whole process of our 3 years old check and I really appreciate it. Employee of the year.
Thanks Alexandro”
“This bank was such an amazing experience!! I went on the Friday that just passed. I lost my wallet AGAIN or else I had definitely asked for her business card. First I called to see if the bank was able to take a larger amount of money out and the man that answered was so nice and helpful. Then when I went in a woman with short dark hair and glasses that was there helped me. She was so so nice and went above and beyond!!! The parking was not the best due to construction, but I would still go and give more stars if I could. She went above and beyond and her and the man greeted me nicely when I went in. The place was nicely kept and clean. I am hoping to get a survey so I can take it!.”
“The staff are very nice and very helpful. I don't know what the other reviewer is talking about. Mohammed is very nice. I can't imagine a scenario where he would even raise his voice, much less "yell" at someone.”
“I had a sleepless night before my visit the next morning at Signal Financial CU. I thought that the process that I was seeking was going to be long drawn out process, however, Tuba was assigned to assist me. My situation was understood. The process was quick! I'm so happy with SFCU. Thank you Tuba!”
“I frequent this Bank of America for work. I’m always met with such a professional and amazing staff! They always treat me right and help me with all of our business needs!”
“I had an outstanding experience at Bank of America thanks to Maisha Myers. From the moment I walked in, she greeted me with a genuine smile and a very friendly, professional attitude. She took the time to understand exactly what I needed and handled everything efficiently while making me feel comfortable asking questions.
Maisha’s customer service truly stands out—she is knowledgeable, patient, and clearly committed to helping customers in the best way possible. Experiences like this are the reason I continue to trust and stay with Bank of America.
I highly recommend her to anyone visiting the branch. She represents the kind of excellence every company should be proud of.”
“I was helped by Hyunmin, very attentive, friendly and professional. He helped me to open a bank account and explained everything with patience. I’m happy with my experience.”
“Lafayette Federal Credit Union (LFCU) has been my credit union since the 1980s. It has consistently provided good service, whether in person at a branch or on their on-line app.”
“This Branch has always been accommodating to my needs. From the Branch Manager, the Teller's, and everyone in between, the Team here is a pleasant one to work with. Furthermore, they keep this place consistently clean.”
“I'm very surprised by the reviews here. I switched my checking from PNC to Presi in May 2023 because of the interest rate offers, even though there are PNC branches near home and work. They've been easy to reach by phone and an actual human is there. Everything has been as advertised and I'm glad we made the switch.”
“Out of all the banks that I have been with before, SECU has been amazing. I cannot see myself with no other bank. I would recommend SECU to my family and friends.”