Capital One Bank is appreciated for its friendly and professional staff who are willing to help customers with their banking needs. Customers report positive experiences when visiting the branch, noting that employees are helpful, respectful, and provide straightforward assistance without any pressure. Many customers have opened multiple accounts, including credit cards, checking, and savings, often setting these up through the bank’s app, which adds to their convenience and satisfaction. While the bank’s environment generally feels welcoming, some mention that the atmosphere does not match the glamorous images often seen on TV. Customers also highlight that the bank offers good interest rates and attentive service, making it a preferred choice among other banks like Chime. However, there are concerns about the drive-thru hours not aligning with what is posted, especially on Saturdays, which can be inconvenient for those needing quick service or who are managing time-sensitive tasks. Accessibility is maintained through ATMs available inside branches, in external vestibules, and at select Target® locations, with 24/7 access to external ATMs even when branches are closed. The bank prioritizes health and safety, temporarily closing some branches to minimize COVID-19 risks, but customers can still access ATMs at all times. Overall, Capital One Bank is viewed as a helpful, professional, and reliable banking option, though some improvements in operating hours could enhance customer experience.
Kelly helped us open a joint account (since online was giving us a hard time) She guided us through the process and went above and beyond for us! Customer service was exceptional. Thank you Kelly! Muchas gracias!
May 2024
Great bank VERY FRIENDLY AND VERY NICE CREDIT CARD IS GREAT AND HELPFUL
September 2023
Might not be the fastest but they do help you and attend to every customer. The best interest rates out there.
