M&T Bank is known for its pleasant and knowledgeable staff, making it easy for customers to do business. The bank offers convenient covered ATMs and is accessible for wheelchair and walker users. Many customers express extreme satisfaction with the customer service, highlighting the friendly and helpful nature of the staff who go above and beyond to meet their needs. One customer shared a positive experience after the loss of a family member, praising the assistance received in opening an estate account and later deciding to open additional accounts. However, there are some challenges reported, particularly with opening accounts online, which has led to frustrations due to issues with identity verification. While some staff members were noted as unhelpful, others, like Nick and Logan, received commendations for their effective support and problem-solving skills. Overall, M&T Bank is appreciated for its service, though customers are advised to consider in-person account openings to avoid online troubles.
