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November 2023 by Starr Parker
Ms. Marchelle was very helpful. The entire staff was very courteous and welcoming.
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August 2023 by Henson c
You need to wait an hour for the manager。
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July 2023 by Ben Peterson
The customer service was excellent. They helped me through the process, I would recommend making an appointment.
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March 2023 by myerselectric79
$8.00 fee to cash their own check, just because I don't bank personally with this rip off of a bank. Parking to get into this bank is near impossible during business hours.
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July 2022 by Derrick Hopkins
Horrible Customer Service. Not a friendly bunch there.
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March 2022 by Joan Befacchia
I have been trying for over 2 weeks to get through on the phone to this bank!!!!! I’ve tried different days, times etc. I went to the web site and found NO openings for an appointment. My brother passed away,. This was his bank. I NEED to talk to someone so I can complete his estate closing. !!!! I wouldn’t recommend this bank to anyone!!!!
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February 2022 by clay whalen
bank is terrible they closed the cambridge bank, now i have to go to easton to pay my rent and the parking is terrible, and I get a hard time from them when paying my rent to my landlord account. And my brother has his account there and they now charge him a fee if its under 25 dollars, My bank doesn't do that at all . If I would never bank with them ever, I only got go there to pay my rent even that a pain to do.
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January 2022 by PhillipsVision YT
Came to this Bank of America since it was one of the closest walk-in Bank of America locations to Dover, DE. The location is a little hard to find since the signs are bronze plaques, but it is on a corner. The building is a beautiful historic building (inside and out) and the service was very good. We came there to speak with a representative regarding account setup, and the loan officer, Marcelle, was very nice and courteous.
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August 2021 by Will Hairston
I amazed by the poor customer service here. All during covid they left their drive through teller facilities closed forcing customers to come in the bank. They close at 4 pm and I just called 8 times without anyone bothering to answer.
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June 2020 by Alex Trent
Bank of America is the absolute worst for transactions/ money holds and customer service of any bank I have used. In short, they are what give banks a bad name.
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March 2018 by David Buckle
Worst bank did alot of atm depoists would get reciept say funds available next business day and then for no reason check would be put on a 4 day hold. !!!!!!!!
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September 2017 by BOB JOHNSTON
Don't ever try to call this bank and get a real person to talk with.
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May 2017 by Chris Rodriguez
This bank is horrible don't open an account there unless you want your card to get locked all the time for suspicious activities and getting over drawing notices that make no sense and transactions on app don't update so you won't know what you have regardless if it's there or not
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March 2017 by solidus311
Would not let me withdrawal and close my account without a debt card? If I'm not mistaken, a debit card is used as an ATM card and to make purchases. I was at the bank with my Photo ID and account number. Nothing... Screw you, Bank of America and your stupid bureaucracy.
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January 2017 by Liam Grant
Two staff members helped me very quickly and kindly setting up my debit card and I was really pleased.
