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February 2024 by Mary Dadone
I just had a VERY POSITIVE interaction, by telephone of all things. I needed to retrieve a package that needed my signature, and the online automated system was of no help (sigh), but I called, spoke to a wonderful representative who took personal action to ensure I could designate someone to pick up the package for me, and accomplished getting the package. This was after two months of USPS system problems and errors. In other words, the person at the Edgewater Post Office helped me overcome the USPS system problems, in the most friendly, caring, and helpful way I could want. Well done, and THANK YOU.
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December 2023 by Alexis L
I am very grateful for this Post Office. The customer service is always top notch, they answer the phone and are helpful, and are quick with delivering packages.I really appreciate the team at the Edgewater USPS.
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December 2023 by Cristal Rae
The Edgewater post office team always provides excellent customer service not matter how busy! Thank you!
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December 2023 by Staci Bagdasian
I love this post office! Very friendly and efficient team!
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June 2023 by Amy G.
I accidentally put something in the outgoing mail I shouldn't have. I called in a panic and Tina took complete control and fixed my f up!!!!!! When I came in I said I'm the dong dong and Anita quickly said no you're human! Don't beat yourself up! The sweetest best customer service ever!!!!! Thank you for all you do for us!!!!!!
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May 2023 by JoEllyn Fountain
I have always had great service and interactions here!
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April 2023 by Iris Wagner
Awaiting back brace following surgery, ordered within time, package tracking showed it arrived at USP OFFICE at 730 in Am, live 2.1 miles away, five pm delayed in transport!!! Useless and lazy!!!
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February 2023 by Jennifer Gregorski
I’ve always had a good experience here! If there is line, they are so aware to try and make things go as quickly as possible and thank you for your patience. Very nice employees!!
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December 2022 by Kim Randall
Employees started closing out registers and refusing to help customers before 5:00 p.m. when they close and they had a long line of customers still waiting
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December 2022 by Emlyn Hammer
Super helpful and friendly staff! They provided exceptional customer service.
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September 2022 by Mac
The Carriers at this post office are a prime example of why the post office is failing.
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May 2022 by Kelley Jones
Love my local post office in edgewater.. post offices can be intimidating if U have never been inside one before but the people inside r wonderful and helpful
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September 2021 by Tom V
There was a lady who came in when they first open opened up and the one worker that was there at the time was in the back, after the lady started yelling for help. She was aggressive and made crude marks about the employees taking forever. The guy came out a couple of minutes later, stayed calm, helped her out, and the lady happily left the post office. The funny thing was she took forever once he came back to the front to help her. Friendly staff, quick service.
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May 2021 by Joshua Hare
The employees work at a post office and can't find addresses and try to make you till out extra forms etc. Didn't have this problem last week and in Shady Side post office..... bad customer service and minimal to no help.
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January 2021 by Chas bunch
Lines extremely long. Temeka was helpful but not customer friendly!? will not return! However my package did make it to Texas one week later smh!
