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“Great experience with multiple Enterprise locations this time. The North Laurel location was a great help as well. They helped to transfer my reservation to the Sykesville location. The customer service from employees at both locations was excellent. Andrea was great! It was a quick and easy process, was very happy with the car selection. However, I will say if you give them a days notice in advance it makes a big difference in the selection. After such a long, stressful week of dealing with insurance, body shops, other drivers, etc. it's really nice to know that Enterprise makes the rental process quick and easy, all with a smile.”
“Thanks Lena and Dalton for providing same day service! Busy location but they were able to accommodate my reservation canceled by Catonsville a few hours before pickup.”
Open 24 hours
1310 Bedford Ave Suite 201, Pikesville
Car Rental
“Went to this location on on 7/31 on the whim to inquire about a premium rental after the Owings Mills location disappointed me for the 2nd time. I explained my situation to Dominique and I can honestly say I have never experienced such diligent customer service at any car rental agency. In my humble opinion, she exuded such exceptional customer service that I was in and out of there in under 30 minutes and had exactly what I needed. Thank you, thank you, thank you and I will go to this location ONLY from here on out, once Dominique is there, for rentals when needed.”
“I have been using this location for over 2 years and the attendant Cara always makes sure I have a great experience with a nice vehicle. Today I had a problem extending my rental on app and Cara handled it for me even though it was past my return time.”
“Budget has a new customer. Cara was Awesome. She was so hardworking, friendly, and professional. She made everything very easy for me in a very stressful time. THANKS!!!!!!”
“Excellent customer service at this location! We originally had a car reservation at Enterprise but they tried giving us a different vehicle class than we had reserved. I called this Budget location and they were able to get me an upgraded SUV for a lower price than Enterprise and had it ready for pick up in two hours! We really appreciated their service and will be sure to use them for future rentals.”
“Best customer service experience I’ve ever had renting a car. Frankly one of the best customer service experiences I’ve had period. Rahman went above and beyond on a holiday weekend to help me and my family switch to a larger car. We got a car at BWI (after waiting for 2.5 hours) on the 4th and it just didn’t have enough trunk space - everyone except for the driver was sitting with bags on their laps! I came into the Ellicot City branch on the 5th to see about switching, but bc of the holiday weekend inventory was really limited. Rahman gave me his direct line and promised that if I came back on Monday he’d have something bigger for me. Without fail, we showed up and were moved into a bigger car within 20 minutes of arriving (plus all paperwork). I saw one local come in and another call while I was there, and he was amazing with them too. Clearly a beloved guy and excellently office. Would absolutely rent from here again. This place redeemed my Budget rental experience. I’d give 10 stars if I could, and much of that has to do with the staff. THANK YOU RAHMAN!”
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“Bill and his staff completed excellent body work on our car, after a deer hit it! They completed an estimate, which helped in getting some new genuine parts ordered and then had a minor revision a couple days later, once they started some of the removals, which is typical. Both estimates were fair for the amount of work required to do and were covered by insurance. The genuine replacement parts were repainted and matched exactly. The protective clear coating was also part of the quoted rework and was completed beautifully. Awesome job, highly recommend!”