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“Customer service at this location is great! Was assisted by Darwin ran into a small issue and he was very knowledgeable and so quick to assist with getting me on the road. Needed the rental for longer than expected. Called and had Manny assist took less than 2min. Drop off was smooth considering I stood with it longer thank expected. Manny and Darwin def the go to!”
“Bought a car from Auto Budget. Found it on Facebook Market Place. Quick response, great communication and an Acura RDX that was exactly as they described. Good people!”
“dropped my vehicle off on New Year’s Eve
received my car back on Friday they’re very honest I thought there was one thing wrong with my car and the whole time. It was not what it was. I’m so thankful that I took it there.”
“I've rented from Nextcar 3 times. Their customer service is awesome. The vehicle are new model. You may have to do additional cleaning if you're OCD like me. Other than that I would choose them again and have referred them to other people.”
“The Whole staff here has been great However, I had a Wonderful experience working with Shakeira. Her Amazing customer service was truly outstanding. She has been friendly, patient and incredibly helpful from start to finish. What really stood out was how knowledgeable she was about the company and every detail I had questions about. She made the entire process smooth, simple, and stress-free.
I truly appreciate the level of professionalism Shakeira has provided to me.”
“Very smooth check in and return process. Jeff is very helpful when I need a cord to connect my cellphone to CarPlay. He actually gave me his own power cord to help me connect to CarPlay.”
“Thanks Lena and Dalton for providing same day service! Busy location but they were able to accommodate my reservation canceled by Catonsville a few hours before pickup.”
“Above and Beyond ⭐️⭐️⭐️⭐️⭐️
My Enterprise rental experience at the Catonsville, Maryland location was genuinely impressive. The GMC I received was spotless and equipped with Apple CarPlay, making the drive seamless and comfortable. While the originally promised vehicle wasn't available, the staff didn’t just apologize—they upgraded the offer with something even better. Although I declined due to personal driving needs, I appreciated the gesture and the flexibility they offered.
Customer service was next-level. From start to finish, the team was professional and friendly. Manager John stood out especially—he handed me his business card and invited me to call if I needed to extend the rental. That kind of personal touch turned a good experience into a great one. I’ll absolutely return!”
“Everything worked out very well. All of the personnel at this site were polite, competence and efficient. They seem to have done a very good job in hiring and retaining the right people.”
“Just wanted to shout out to the professionals that helped me this morning even though I showed up giving them no notice and their plow guy didn’t show up today. They got me in the car I needed really fast at a great rate! thank you guys so much!!. The two people work in there today deserve a raise You guys rock.!!”
“Went to this location on on 7/31 on the whim to inquire about a premium rental after the Owings Mills location disappointed me for the 2nd time. I explained my situation to Dominique and I can honestly say I have never experienced such diligent customer service at any car rental agency. In my humble opinion, she exuded such exceptional customer service that I was in and out of there in under 30 minutes and had exactly what I needed. Thank you, thank you, thank you and I will go to this location ONLY from here on out, once Dominique is there, for rentals when needed.”
“I'm so in love with my Acura TL that I got from All Approved Motors! Antoinette was extremely helpful and efficient during purchasing and also when I returned to get my plates. I would highly recommend this place to anyone wanting to find an awesome car at a good price!”
“I have been using this location for over 2 years and the attendant Cara always makes sure I have a great experience with a nice vehicle. Today I had a problem extending my rental on app and Cara handled it for me even though it was past my return time.”
“Great Experience at Planet Auto Sales
I recently bought a car from Planet Auto Sales, and it was a fantastic experience. The owner Tony was friendly, helped my wife and I find the right car, and made the whole process easy. He was very transparent about pricing, and the financing was straightforward. I appreciate his excellent customer service, both during and after the sale. I highly recommend Planet Auto Sales for a hassle-free car-buying experience.”
“The customer service is always above and beyond. I’m going to choose enterprise every time. They take my chime card for payments and the mileage is unlimited.”
Open 24 hours
1310 Bedford Ave Suite 201, Pikesville
Car Rental
“I had an amazing experience with Jaylen who went above and beyond to help me. From the moment I walked in, she was professional, friendly, and genuinely interested in making sure I got the best rental possible. She taken the time to understand my needs, reviewed all the options with me, and even found special rates and discounts that I wasn’t aware of saving me money I didn’t expect to keep in my pocket! It wasn’t just about renting a car it felt like I was being taken care of by someone who truly values customer service. The whole process was stress-free. I left feeling like I got more than I paid for, which rarely happens these days. Thank you Jaylen for your kindness, patience, and for looking out for me. I’ll definitely be returning to Enterprise and recommending it to others based on this experience alone!”
“Budget has a new customer. Cara was Awesome. She was so hardworking, friendly, and professional. She made everything very easy for me in a very stressful time. THANKS!!!!!!”
“Best customer service experience I’ve ever had renting a car. Frankly one of the best customer service experiences I’ve had period. Rahman went above and beyond on a holiday weekend to help me and my family switch to a larger car. We got a car at BWI (after waiting for 2.5 hours) on the 4th and it just didn’t have enough trunk space - everyone except for the driver was sitting with bags on their laps! I came into the Ellicot City branch on the 5th to see about switching, but bc of the holiday weekend inventory was really limited. Rahman gave me his direct line and promised that if I came back on Monday he’d have something bigger for me. Without fail, we showed up and were moved into a bigger car within 20 minutes of arriving (plus all paperwork). I saw one local come in and another call while I was there, and he was amazing with them too. Clearly a beloved guy and excellently office. Would absolutely rent from here again. This place redeemed my Budget rental experience. I’d give 10 stars if I could, and much of that has to do with the staff. THANK YOU RAHMAN!”
“Excellent customer service at this location! We originally had a car reservation at Enterprise but they tried giving us a different vehicle class than we had reserved. I called this Budget location and they were able to get me an upgraded SUV for a lower price than Enterprise and had it ready for pick up in two hours! We really appreciated their service and will be sure to use them for future rentals.”
“Good Day,
I went to the location and Mr. Dan had me in a vehicle within 15 minutes.
If I may also mention, I am very sensitive to odors and Ive never had a problem with a vehicle smelling of smoke or the like. Thank you Mr. Dan and the Budget staff. Your professionalism and mannerisms have always given us a great experience.
A. Robinson”
7:30AM - 5:30PM
6610 Baltimore National Pike, Catonsville
Car Rental
“The customer service was exceptional, Suhur was the agent that took care of me and he was very professional, answered all my questions and provided me with my preference car. I'm definitely going to visit this branch for my future rental requirements!”
“Usually the only time I leave reviews is when the service is absolutely horrible.
I was very skeptical choosing this location after reading all the reviews.
This place is only 5 minutes from my sister's house. I traveled from Washington to NJ/NY and then took a train to Baltimore. Had to rent a car to drive back to NJ to catch my plane. I eneded up choosing this place to help my sister out since she had to work at 9.30 am. We got there at 8.15am. Google and sign on door says place opens at 8am. Door was locked. As I was on the phone calling another location and about to get in my sister's car to leave, she pointed out the employee had arrived. To our surprise there was a guy in an office on the phone. Don't understand why the door was still locked but whatever. As soon as we got inside the employee got right to work and it took her about 10-15 minutes to get me the car and out of there. Car rental was a Chevy Track 2025. Perfect size for our drive back to NJ. Dirty driver side window but other than than, car looked absolutely brand new like nobody had been in the car. I was really hoping for a smooth and quick experience and that is was I got. Only reason im not giving 5 stars is because door was locked when we arrived and employee was late.”
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“Great management!
Forgive me I cannot remember her name but I know she is from Philadelphia, lovely customer service and made my experience with enterprise stress free.
All the staff there are very accommodating despite being a busy location no one has a bad attitude would definitely go again.”