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“I normally don't write reviews but felt compelled to write about my recent experience at the PNC Bank at Long Gate. I had a strange issue as I discovered that I had someone else's PNC card in my wallet instead of mine. I think it may have happened at a local restaurant as the waitress must have swapped credit cards when she brought the check. My issue was taken care of Ms. Jasmin Loper. The branch was busy that morning - I appreciate the time that Jasmin took to take care of my concerns. She made sure that the wrong card was closed and make sure that my lost card was closed as well. She was able to create a new card with a different number in a short period of time and able to review my account with me to ensure there were no fraudulent charges. She was very respectful and professional - I was impressed by her customer service skills. I think that PNC bank is fortunate to have a Branch Manager like Jasmin.”
“I am making this review a little after the fact but I came into this branch about a little over a month ago and got thee best service I’ve ever experienced at a bank before. The manager Masoud went the extra mile to help me resolve a challenge and I am incredibly grateful. I had to leave a review because great customer service is not reported enough. Thank you from the bottom of my heart!”
“Thank you Ebony Fleming for your help!!
She was very determine to help me get my info straight, Alexander Canas from laurel location was also helpful thank you Pnc employees I give PNC more than five stars cause these two people went above and beyond thier customer service”
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“I had a very important and timely wire transfer that needed to be completed. Javaid, the branch manager, personally helped me get this done in a timely and professional manner. He was also friendly and wanted to help me stay informed with all my financial goals. Much appreciated.”