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November 2023 by Paula G
Jela provided excellent customer service. She is knowledgeable of Mattress Firm products. She patiently worked with me to find the best mattress for my sleep style. She did not pressure me to purchase a specific brand. I highly recommend the Mattress Firm on Montgomery Rd. In Ellicott City, MD.
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August 2023 by Denuel Velazquez
Went in with my wife in hopes to get a mattress update, at first Masood was seemingly helpful, but did not help us chose the correct mattress, offered us some upgraded pillows as gifts which we never received and had to go back to the store 6 times. Every time we went back Masood was neither found nor the order was in the system. Once I finally met with him acted as if the offer had never taken place and was very rude and aggressive and gave me two boxes of the cheapest pillows they had in store. When challenged him that these were not the pillows he promised my wife in turn was treated extremely poorly and the choice was to take the showroom used pillows.In the end the mattress didn't work out, tried to return and was met with a lot of aggression, resistance and yelling by Masood, less than sub-par customer service experience.Need less to say, Stay away from Mattress Firm in Ellicott City MD, STAY AWAY from Masood!
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August 2023 by Katron Johnson
The manager, Mamoud, was very courteous. No high pressure sales. He directed us to options that met our sleep habits and preferences. Answered all of our questions and waited patiently for us to make a selection.
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July 2023 by Pil Kim
Received matress protection with blood stain. I been informed no return or exchange when the product was open. How to check the product without opening? Never going to shop with this place
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July 2023 by Blaine Marchik
Masood was very helpful and knowledgeable, hands down one of the best mattress buying experiences I’ve had.
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June 2023 by Dorian Korz
I went in to get a mattress for my mother who has back issues. Masood the Assistant Manager was excellent. Very knowledgeable, professional, and no pressure. He showed us the best mattresses for my mother’s condition, extra firm, and was able to get a great deal for Memorial Day. Delivery date set up was easy and quick. I could have not asked for better service really going above and beyond to find the perfect mattress!
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June 2023 by Lynese Gibbs
I walked in and the manager Massod Butt immediately greeted me. He assisted me was knowledgeable with the type of bed I was looking for. I was in and out in less than 30 minutes. I’m thankful for his assistance.
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June 2023 by Christopher Hofmann
Excellent customer service! We were very well taken care of by our sleep expert. Thank you mattress firm for removing our junk sleep!
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June 2023 by Nancy Dickson
Azfar was very helpful and knowledgeable. The mattress I bought was on sale. I was in and out in less than 30 minutes.
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June 2023 by Michelle Herbold
The salesperson was very helpful and gave me a great price on my mattress.
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May 2023 by Ken Roche
Salesman was fairly rude to start….not very accommodating….ended up as an OK experience, but think the company needs to look into customer training for their employees.
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March 2023 by Bea Dane
Excellent customer service; no pressure to buy something you don't want. Delivery was easy to set up and very prompt
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December 2022 by Christine Freund
The sales rep was very helpful in helping us to select a mattress.
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December 2022 by Catherine Brown
The salesman was very helpful and he informed me of the differences of mattress. WONDERFUL
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November 2022 by Lena Choe
So rude. I purchased my mattress here a while back and really loved my purchase. Today, there was no interest in showing me the selection and insisted on what he thought was the perfect mattress. I continued to explain what I had a home but was told that what I purchased doesn't exist. This was all after telling me that he had 17 years of experience.
