The UPS Store #0697 in Ellicott City, located in Normandy Shopping Center, provides a wide range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The staff is known for being friendly, helpful, and professional, creating a welcoming atmosphere for customers. Regular visitors often praise the cheerful and attentive employees, especially highlighting one staff member who consistently offers excellent customer service and leaves a lasting impression. Customers appreciate the knowledgeable and professional staff, with some suggesting that this employee should be the store's manager. Despite some staff members being in training, the team maintains a polite and attentive attitude, ensuring smooth service. Many customers find the experience pleasant and efficient, often choosing this location over closer alternatives because of the high-quality service. Overall, The UPS Store in Ellicott City is recognized for its helpful staff, friendly environment, and reliable services.
In and out in what felt like maybe 2 minutes. Fast and efficient!
June 2026
The young new gentlemen employee with the curly hair was very kind and helpful with my requests and questions Never saw that good of a employee in UPS!!
April 2026
The ladies at the Ellicott City location are extremely nice and helpful. Doesn’t matter what day or time I come there to retrieve my business mail or packages, Onadi, Melyssa, Nuha and /or Miriam are greeting you with smiles. Thank you ladies for all the help and services yall provide.
