The UPS Store #0697 in Ellicott City, located in Normandy Shopping Center, provides a wide range of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. The staff is known for being friendly, helpful, and professional, creating a welcoming atmosphere for customers. Regular visitors often praise the cheerful and attentive employees, especially highlighting one staff member who consistently offers excellent customer service and leaves a lasting impression. Customers appreciate the knowledgeable and professional staff, with some suggesting that this employee should be the store's manager. Despite some staff members being in training, the team maintains a polite and attentive attitude, ensuring smooth service. Many customers find the experience pleasant and efficient, often choosing this location over closer alternatives because of the high-quality service. Overall, The UPS Store in Ellicott City is recognized for its helpful staff, friendly environment, and reliable services.
Padma was amazing as well as Miriam and Nuha! All were amazing! They helped me with my notary job and these ladies deserve a super raise and a vacation. I appreciate them truly! Thank you so much.
August 2026
We had an excellent experience with having our documents notarized. Witnesses were available and the Notary Public was very thorough and accommodating. This will be our go-to UPS store. Highly recommended!!
August 2026
I went to the UPS store to return 10 individual items that were very similar from Amazon. I had difficulty with downloading the return codes and matching them up with the proper items. Ms Katrina, a staff member, helped to walk me through the process and was very patient and accommodating. Thank you for your help!!
