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“The personnel here are professional and courteous. They came through for my partner and I for passport applications after another post office cancelled on us earlier that morning despite being scheduled the previous week.
We were both very thankful to them for being able to accommodate us on short notice.”
“I absolutely love my neighborhood PO. I lived in this neighborhood for almost 30 years and the staff has and still is friendly and always professional. Definitely 5 stars”
“Amazing, kind, and friendly service. I have had 3 other appointments cancelled in another USPS, with no help or communication of what to do. I walked in here and the lady (wish I got her name- she was clerk 44 on my receipt) was super helpful, patient and she just made my day today. Thank you!”
“I need to give a special thank you to Corey Gibbs, Kelly Brown, and Vallen Porter. My package had seemed to be missing and these three really went above and beyond to stay in communication with me about the progress of my delivery. It feels like they were treating it like their very own delivery! Even as I waited, I observed Corey being so patient and helpful with all of the other customers. That team exhibited superb customer service. It’s really important that I share this with everyone because there are people out here who still really care and will go above and beyond to make sure they give customers a good experience. Thank you Corey, Kelley, and Vallen!!!”
“No complaints. I have lousy service from the local post office near my office in Essex but the Upper Falls post office has always been friendly and on the ball and never a crowd.”
“I am sad to see the number of bad reviews as my experience was beyond exceptional. After reading the reviews, I was dreading my need to go. I was greeted when I walked in and was guided to what I needed without needing to ask. The worker could see what I was doing and informed me of the difference in costs. Both women were very friendly and professional and we all had a nice talk. I had no wait time at all.”
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
8:30AM - 12:30PM
8744 Belair Rd, Perry Hall
Post Offices
“I find this post office very professional and caring keeping customers moving through their business. I moved to this post office box in Perry Hall from my original community due to problems with fraud, and my mail has been secure since.
Every time I have been helped whether by Cynthia, Bonnie or Tabitha I have always felt their knowledge and capabilities were quite obvious. When they were on vacation, Anton was the substitute and he was every bit as helpful, knowledgeable and caring. Whatever goes on in this office they strive to make changes and difficulties as seamless as possible. I am greatly relieved I came here.
One last thought: In our current society plagued by fraud, I will never again trust an outdoor mailbox no matter where it is. That is where my fraud came from.”
9AM - 12:30PM
340 South Highland Avenue, Baltimore
Post Offices
“Once in a while I need to actually go into a post office, most recently it was a good experience, the postal associate was polite which was appreciated and very helpful for what I needed.”
10AM - 12PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“As busy as this post office was today, Erin took the time out to help me get things done. The line was so long and when my turn came she did not rush me but took time to explain what i needed to know. Thank you Erin!”
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
“Came in today to take care of some postal business. Miss Jasmine took care of me. She explained the process and time lines and was very helpful and knowledgeable. Great customer service.”
“I went to this office to get my daughter's passport. I was helped by a man with bushy hair (I think he is between 45 and 55 years old), he was very kind to me and my daughter who had special needs. This man made the whole process super friendly and with a professionalism that is hard to find these days. I would have liked to ask his name to thank him through this post. ?”
8:30AM - 5PM
900 East Fayette Street Rm 118, Baltimore
Post Offices
“Even though it was a little tricky getting my package shipped, Mrs.Nicole here at this usps was extremely helpful, definitely a 5 star employee, keep up the good work!”
“Actually open! Beautiful location with green marble, original woodwork, and a mural. Darlene was very kind and efficient. I’ll be making a point of stopping here for my shipping needs instead of the barren locations in the city which are out of the way and unreliable.”
“Their customer service is great. They are always friendly and helpful. They are usually busy but they take the time with each customer so please be patient while waiting in line.”
“Best post office around by far! The employees that provide customer service have been the same for years, and they are always courteous and helpful! I notice some people are reviewing the post office because “they aren’t getting their mail”, that should be a review for the entire USPS and NOT just our local post office! These workers do what they can as efficiently as they can with what they have, USPS goes way beyond this office…”
“The manager at Dundalk office was nice and respectful. When she answered my call. She put me on hold after
being kind and respectful then a guy named Steven got on the phone to help track down my package and there was also a guy named Marcus all three of these human beings was so respectful and it was a wonderful experience. Thank you to y’all and keep up the amazing work.”
“When I moved to Baltimore I stopped by (being the closest to my home), got a PO Box. The person there that helped me was friendly and did a good job. Had to stop by a couple of weeks later to do an identity verification, same thing - service was great. Every experience I've had there has been positive.”
“This was my first time using this location. It is a smaller branch. I usually ship a large amount of packages. So when I pull up to a smaller branch I brace myself for the dirty looks, which is unfortunate since it is a post office. However, today I didn’t get a dirty look, sass, or frustration.
Taryn (sorry for sp.) was very kind and well spoken. She let me know their scanners were down without that huge “LET ME COMPLAIN ABOUT MY JOB” energy and even asked me why I wanted the scanning service for my prepaid packages. AMAZING! Customer service after my heart! After explaining, she gave me a few options and a recommendation for my next large shipment with a promise to get my packages scanned in a timely fashion.
I APPRECIATE YOU! ~Chi”
“I came from the Post Office on Camp Meade Rd after a very frustrating experience earlier the same day. The other location was dirty, disorganized, and the employee at the counter refused to properly enter or verify the full address for my package — an address I ship to frequently with no issues anywhere else. Instead of troubleshooting, he insisted the address “wasn’t in the system” and processed my refund as a money order instead of returning it to my card. The entire interaction was unprofessional and unnecessarily difficult.
The Brooklyn/Curtis Bay location was the complete opposite.
As soon as I arrived, the staff member took the time to enter the entire address correctly, verified the details with me, and immediately found what the other location claimed didn’t exist. He was patient, respectful, and clearly knew what he was doing. The package was processed quickly and without a single issue.
The difference between the two branches was night and day. Brooklyn/Curtis Bay turned a stressful situation into a smooth, positive one, and their professionalism deserves recognition.
If you are interested the area, just drive a little further and use this branch from now on. It will save you the headache.”
“I’ve been meaning to make a review about this post office! I run a monthly mail club and send out 100s of letters every month, last month my letters were 1.1 oz and I needed to get additional ounce stamps for them. I went to FIVE post offices that day before I found them.
While this post office didn’t have the stamps, this was the ONLY worker who was NICE about it. All of the other workers were so incredibly rude, snarky, back talking me and treating me like I was inconveniencing them by trying to use their services.
She even offered to hand apply metered mail to 100s of envelopes for me… but I knew it would take hours and didn’t want to make her do that! I don’t remember her name but this was on August 24 around noon, whoever was working then, PLEASE PLEASE tell her how amazing of a job she did!!”
“I don't know why the reviews here are low, but I just came here today and the lady who served me was very polite, direct, helpful, and did not waste my time. I respect how they work hard and take things seriously. That to me sounds professional.”
“My call with Mrs. Gilliam today was so nice. She really showed kindness and empathy. Her kind demeanor and compassion compelled me to want to write a review to show how much the time she took and her kind words were appreciated. She was also very professional and went above and beyond to take care of my issue. Her leadership is also seen in those she manages. The staff are all delightful.”
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“I needed a key to the mailbox at my RV park. My new debit card had been mailed and everything was on hold until I got it. The letter carrier brought my mail and keys the same day. I am very grateful for the ladies that helped me.”