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“Kevin deserves 5 stars without question! His expertise and patience made the entire lending process smooth and stress-free. He took the time to explain everything clearly and never rushed me. If you’re looking for a knowledgeable and dedicated lender, Kevin is the one to call!”
“Customer Service for me is Paramount! LaShawnda was customer service PLUS! From the first call to every follow up, she was professional, courteous and kind! Thank you, Lashawnda for a job, well done! It’s much appreciated!”
“Stephen Bacci from LoanDepot.com helped me tremendously with my mortgage processing. he is exceptionally knowledgeable, patient, always responsive, and professional. Even though I had already started with another lender, he explained everything to me so that it was easy for a first time home buyer to understand. i highly recommend him for your mortgage needs.”
“Tony was awesome during me and my husband's home buying process. We ran into a few hiccups at the end but Tony assisted us in making sure that everything went smooth and seamlessly and assuring that we got the keys to our beautiful new home. He was down to earth, friendly but also professional. I would definitely recommend Tony to anyone searching for a lender. He's our guy! We will definitely use him in the future when looking to buy our forever home. Thanks again Tony!!”
“Marcus at Mortgage Experts assisted my fiancé and I in securing our first home. Throughout the entire process, Marcus was always available to answer questions and crunch the numbers for us! He did everything in his power to make sure we walked away with the best rates! We appreciated working with him, he is truly a Mortgage Expert!”
“I came to the NFCU on Feb 6, 2024. Deposited a tax refund check and experienced a small set back with the image reading through the ATM. The next day I noticed the check was not pending. I called NFCU spoke with several associates and was told that a check had to be reissued. However when I went into the branch and spoke with Ms. Terri Kipp (branch leader). She went above and beyond to make sure I did not have to wait another 7 to 10 business days to receive my funds. I hope management knows she is a real asset to the company.”
“Come here(Alaking Ct.) often. Line moves fast. Security on site is helpful and will offer assistance if you seem lost on who you may need to see. Tellers are courteous. Speciality Bankers are knowledgeable and courteous as well.”
“**Update**I was contacted by a customer service manager who corrected the issue expeditiously and fixed it going forward. Now, I am cautiously optimistic that I will remain a customer of Industrial Bank for the foreseeable future.06.06.2023: This review can be applied to the Forestville and Oxon Hill locations. I went into each of these locations and requested to update my billing and physical address (2.5 years ago and a little less than 2 years ago, respectively). Now that I have an expired debit card, I am being told that I did not have an address change on my account. Although I used this bank to facilitate the purchase of my new home and made the address change based on the transactions on my account, I am being told that I have to go into "a branch" to get a new debit card(45 minutes drive) or wait an additional 2 weeks for it to be mailed after I submit an address change by mail.This is too much of an inconvenience for me as a customer who does most of my business electronically and who had been jumping through too many hoops to maintain my account with Industrial Bank.I was told that my "new card" (never mind the card that they sent to the incorrect address may have been received by someone who will try to use it to gain access to my funds) cannot be sent to me expedited since it wasn't my fault the information was not updated in time.Therefore, I will be withdrawing all of my funds from Industrial Bank and I will NEVER use them again. In addition, I will ensure that all of my family and friends make a better choice for personal banking.”
“Professional. Patient. And Informative. TJ was a huge help with assisting my friend and me with applying for our loans. As a first time loan applicant he thoroughly informed my friend on what his loan entails and subsequent precautious steps he should take to preclude any mishaps. With his detailed explanations he left us with no further inquiries! This is the example of professionalism that only a few can emanate. And…he is concurrently serving our country!”
7:30AM - 3:30PM
4251 Suitland Rd Room 2N100, Suitland
Mortgage Lenders
“Fast and friendly service! Went through the drive through line to make a deposit and was greeted by the teller with the biggest smile. She was pleasantly courteous and the entire transaction was painless”
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“Prompt, easy-going service every time! The team at the Forestville Industrial Bank branch is always kind, helpful, and genuinely enjoyable to interact with. Thank you for making each visit a positive experience!”