Capital One Bank is known for its attentive and helpful staff, providing customers with a positive banking experience. Customers appreciate the dedication of associates like Kash, Moe, Nicole, and Amimbola, who go above and beyond to assist with various needs. Kash received high praise for her professionalism, patience, and clear communication while helping with a cashier's check, making a stressful situation smooth and pleasant. Moe was recognized for being patient and quick in handling account inquiries. Nicole and Amimbola received compliments for their courteous and professional service, especially during the lengthy account opening process, where they patiently helped navigate digital verification challenges. Despite some frustrations with the slow automation process, the staff’s patience and willingness to call the call center demonstrated their commitment to customer satisfaction. Overall, the staff at this Capital One location is seen as courteous, helpful, and professional, making banking with them a positive experience. Their dedication ensures customers feel valued and well taken care of, reflecting the bank’s focus on quality service.
This place is not helpful at all. They won’t print a check for you even though they obviously can. Drove 2 minutes down the road to PNC who did it with no problem. So tired of the lack of customer service. If you’re a bank that can’t print a check, what are you doing?
January 2026
Of all the times I have come here, only one time was the customer service lacking. All other times, such as today, the staff behind the counter have been kind and quickly worked with me on my request.
October 2025
The ATM machines are always broken, every time there’s something wrong with them.
