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March 2025 by Paola Grob
The wait time is horrible, need to hire more help, customer service awful
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March 2025 by Austin Musgrove
Drive Through windows are very slow, it's always faster going inside this branch. They now won't look up accounts, so come prepared with your account numbers or they'll force you to use the app to look them up. Very poor and slow service overall.
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February 2025 by Casey Marshall
I went in for help and questions with a current credit card and to open a checking account.. I was told to call the 1-800 number on the back of my card and they would help. He said he would only be holding the phone for me, to do it myself. “Terrible customer service”
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February 2025 by JIGGIN JUG HEAD
Absolutely horrible branch! And doesn't seem like corporate really cares looking at all these 1 star reviews. ATM TAKES MY CARD! I call and manager Terry says he won't give me back my card till 9am. This is a freaking joke right! Who runs this place? And Terry needs a new job because he sucks at customer service!
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December 2024 by Rae Olive
ATM not accepting cash for whatever reason
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September 2024 by Carmen Jones
I have nothing good to say about capitol one at this time, I have never had a problem until now. I went in to withdrawal cash money this past Tuesday, I got my cash, then Wednesday morning there had been another cash withdrawal for the same transaction with a check number in which the bank acknowledged their mistake. I have spoken to representatives at the bank and through the 800 number and no one can explain to me why my money has not been posted back to my account after everyone said check in a couple of hours or give it to the next day and still nothing; on top of this my account is overdrawn because of their mistaken and I keep getting emails saying my account is overdrawn. Nothing about the money the bank took out that made my account be overdrawn...I'm just frustrated!!!!!
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August 2024 by Esther
I walked in with the intention of opening a checking account and as soon as I walked in the door, I was greeted with "we are about to close" and they told me to just do it online. Mind you, they were not closing for another 25 minutes, and they really weren't interested or motivated at all to help me open an account as a new customer. Their loss.
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July 2024 by OM
I cannot express how grateful I am for the outstanding assistance I received from Kash at Capital One. Her dedication to customer service is truly remarkable.
When I needed help obtaining a cashier's check, Kash went above and beyond to ensure a smooth and hassle-free experience. She guided me through each step of the process with patience and expertise, demonstrating a level of professionalism that is rare to find.
What sets Kash apart is her genuine commitment to helping customers. She didn't just complete the task; she made sure I understood every detail and felt comfortable throughout the entire process. Her friendly demeanor and clear communication made what could have been a stressful situation into a pleasant interaction.
Kash's attention to detail and willingness to go the extra mile exemplify the best of what customer service should be. She is an invaluable asset to Capital One, and her exceptional work deserves recognition.
If you're looking for top-notch service at Capital One, I highly recommend seeking out Kash. She'll ensure your banking needs are met with the utmost care and efficiency.
Thank you, Kash, for your fantastic service and for making my day brighter!
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May 2024 by David Dzamashvili
I recently stopped by the Capital One branch to resolve an issue with a check I received that I was unable to deposit using the app. To my disappointment, the staff at this branch were completely unhelpful. Instead of assisting me or finding a solution, they merely recommended that I call the 800 number.
I fail to understand the purpose of having staff at the branch if they can't provide any real assistance beyond a simple greeting. It was incredibly frustrating to feel dismissed and not have my issue addressed on the spot. Capital One needs to seriously reconsider the role of their branch employees if they want to offer any meaningful customer service.
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May 2024 by Alvin Matute
Slow service with five people there. Policies not helpful to long time bankers. Not helpful. Will be closing my account.
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April 2024 by Edgardo Blanco
Yesterday, April 10, I went to deposit at that branch. The cashier, Karla, was very rude and had a bad attitude. I asked her what was happening and she said that she was like that. Horrible experience.
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March 2024 by Remilekun Bankole
My account was closed unexpectedly and without a reason. I have never been so embarrassed trying to make a payment from my account, and I can't use it.
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February 2024 by Lorna Shanklin
I went here to check on an account. Moe was beyond helpful. He was patient, he answered my questions and took care of everything for me quickly. He is a great asset to this location.
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November 2023 by Olugbemiga Owolabi
The bank dispenses any amount you may need in the ATM machine, so there is no need to worry
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July 2023 by Eddy Perez
Worse bank ever, got a personal check from my customer went there to cash it out! After 10 minutes, cashier tells me she needs to verify the check with owner of the account! He verified after calling 2 times, than she ask me if a had a account i said no! I gave all my info to them my id other cards from other banks.. and still couldnt cash it out than they wanted my social security!?!? Amazing i dont have on my packet so i wasnt able to do anything after 30min.. very upset i left the check at the desk and told them to keep it!! Since they want to give me the money, i will make sure their customer knows what tyoe of bank they have.. worthless
